Meloche Monnex (TD Insurance) Auto Insurance Reviews

I had been with this insurance company for my car and house since 2004. At the beginning, the rate was reasonable with my university group policy. However, I found they were increase my premium gradually without any reason (I have very clean record without even any ticket). This year, when I changed my working company, they almost doubled my premium! I have no choice but switch the insurance. I cancelled my policy with them at 5th last month, and was told I would get the refund (prepaid) in 20 days. Then until today no money was refunded to me. I called the costumer service and was told I have to wait until 15th this month to get the money back without any reason. My lesson is never go to this company for low rate at the beginning.

I have what I thought was a simple claim man backed into me in a parking lot, my car was off no issue right? Wrong this led to a claims proses that took almost two years to come to conclusion and led to them arbitrarily deciding that it was to be a 50/50 claim. I called them almost weekly looking for updates. My first adjuster called me only once and then went on maternity leave. The second adjuster I didn't even know existed until my third adjuster called to let me know she was handling it from now on. It went even more down hill from there, she was rude and quite short when on the phone. I received multiple promises of a "team leader" calling me one "the next 24 hours" which never happened. And after more then a year I get a call out the blue albeit only after I contacted the TD ombudsman letting me know they had to settle for only a 50/50 claim. I then told my adjuster this was 100% unacceptable and that if this accident went against my record I would leave TD meloche, her response was "that's fair" in a careless tone as if my buisness was worthless. So to sum it up: Never ever do business with TD Meloche they don't care about you at all!

I had an accident, in which I was not responsible. However, due to lack of support from TD insurance, I lost the case. They never sent any one to accident's location. The accident was in private parking, and police did not get involved. They just wasted time to lose the case. My adjustor never picked up the phone, and never called back even though I left messages so many times. It is not a fair situation for customers to be part of their dirty game.

I was a client for over 40 years. Not a lot of claims and overall experience was ok.
Reason for cancelling - I left 3 messages and never got a call back. When I cancelled I never got a call as to why I cancelled,
If you think you are getting a competitive rate because you belong to an association... forget it.
They value new customers more than loyal long term customers,
I saved $1500 on car and home when I changed!!!! Don't think they are giving you good rates if you are a long term loyal customer with next to no claims.
my lesson-always shop around!!!!!!