Meloche Monnex (TD Insurance) Auto Insurance Reviews

Have been insured for well over 10 years with TD Meloche Monnex. Have had many issues with inconsistency on claims & rates. The recent interaction was the icing on the cake. Called for a quote on a new car & verified coverage, got a reference number in case of issue & when we called back to provide the new car VIN number, the quote jumped up to $1,000. Talked to a manager & he advised that he could not honour the quote given as the advisor had made a mistake. The price quoted was not competitive given we were to receive a multiple car discount, house insurance discount, University Alumni discount. So very frustrating & this was the second incident of bait & switching prices in 3 months with TD. DO NOT TRUST THIS COMPANY. They are aware of fluctuating quotes and will not honour prices given.

They increase premiums every year unreasonably. This year they have added an installment fee of $48 if you don't pay the annual fee at once. They don't give you any credit even if you are an essential worker, who has to go to work. Only the people at home get the advantage of keeping the car parked.
In fact, this year traffic on roads is less. But they have increased the premium by 20% without any claim, ticket or an accident from my end.

Submitted video evidence when a truck spewed dirt out of the back and cracked in my windshield. They record on my claims experience letter as "other", initially they recorded it as accident, keep in mind the truck was at no time anywhere near my vehicle . Either way, they're causing the value of my car to be depreciated.

After a month and a half of chasing them down trying to fix their mistake, I'm told they can't list all the work that was done, and can only list it as "other - flying objects", like??? They say "We cannot hide information on letters of experience." Isn't that exactly what they're doing by listing it as other???

Run, don't walk, and don't give these criminals your money! They seem to be gouging their customers, I suspect trying to make up for the lawsuits against them for overcharging customers our west and not paying out travel insurance claims... Do a little homework if you're considering choosing them, you'll be glad you did.

I've been on hold for 3 hours 44 mins.
Coming up at 19:00 Eastern time on a Weekday.
Just want to make a change to my coverage.
Looks like it's been like this for a year or more, (I see by Googling around.)
I am so totally cancelling my coverage and going with another insurer. Good-bye Meloche Monnex.

Over 3 days have been waiting on the phone each day for over 2 hours for the next available agent! Never got the line and actually hanged up. And while on hold you have this 2-minute "music track" that loops over and over!!! That raises the frustration level even more. Never had such a horrible service...will have to show up at offices

Requested an amendment to my auto insurance policy via the website 3 weeks ago. They said they would confirm within 2 business days, still haven't heard anything. I've now spent over 10 hours on hold with them this week, still haven't been able to reach anyone. No option for a callback, no indication as to how long the wait might be. I will definitely not be renewing my policies (home and auto) with them again.

This is the 2nd time in two weeks I try to get through to TD Insurance. The first time, I waited for 2 1/2 hours and gave up. I'm now an hour and 11 minutes into my second attempt. So not impressed. Hire more customer service agents!

Waited over 2 hours to talk to someone on the phone, then gave up and tried an online quote. From there a quote was emailed to me with no coverage details. Waited another 2 hours to talk to someone who requested that I enter all the details (4 drivers, 4 vehicles) because he couldn’t access the previous quote. All this to find them 30% more expensive than my existing insurer. Next time I will save myself the trouble and not even try Meloche.

I recently moved to my new place and I updated my address and had my last name changed. I had to wait yesterday for almost 3 hours before someone can finally help me. I also changed the km as I am now working from home and I would not use my car for long drives anymore too! They gave me an additional $150 increase in my car insurance policy. THE WORST! I was expecting they would lower my car insurance so of course, I had to go look for someone else who can give me affordable car insurance! It really doesn't make sense.

You deserve what happens to you if you choose them! I really cannot contact them to cancel the insurance. I have two email addresses and nobody replies. I waited once over 2 hours, once over 1.5 hours and 2-3 other times less, but nobody answered. It's a nightmare! It never happened to me in Canada on anything! STAY AWAY!