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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
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Rage-Inducingly Expensive

by BrokerthanaJoker on Feb 5, 2022
1 out of 5 stars

I’ll be 45 in less than a month; I got my licence when I was 17; I’ve never been in an accident, and have a spotless record; not even a traffic ticket in almost 30 years of driving. For most of my life, I was part of a family bundle, got a good discount on my rate, and was very happy paying about $90 a month. Well, all of THAT changed when everyone but my sister (who doesn’t drive and obviously who wasn’t part of the family bundle) decided to move out of the province. And how!!
It just so happened that I was in the process of purchasing a used vehicle at the same time my family was preparing to move. So, instead of being able to shop around, I decided that the best and quickest way for me to obtain the vehicle was to just purchase a new policy (which I was going to have to do anyway) with the same insurance company.
So, after 57 minutes and 33 seconds (as per the time my phone shows how long it took), and a whole rigamarole of questions, as well as a few glowing remarks about how impeccable my driving record was (while continually trying to sell me on a stupid app. which actually tracks your driving, speed, etc.,), out pops the number of more than $3,800 per year!! I was actually stunned and flabbergasted by the number! How is it possible that I go from paying merely $90 a month on some family plan/bundle to paying almost 4 times that amount?!?! It’s sickening!
But what could I do? I wanted the vehicle as soon as possible (because it was a very nice vehicle!), and the dealership, I’m sure, wanted it off its lot as soon as possible, to make room for more inventory. So, I just had to pull the trigger at that point, and after almost an hour on the phone. So, instead of being excited to actually get my new ride, I was furious and shocked over the price of insurance, which had somehow ruined the great experience of owning an extremely nice new (used) vehicle!!
However, even though I’m going to have to pay this month’s fee, you better
BUH-LIIIEEEVE I’ll be switching insurance companies as soon as I’ve shown proof of insurance and secured the vehicle! Like, $3,800 a year with a spotless record for almost 30 years is highway robbery! And yes, that pun was intended!
So far I’ve been quoted $1,900 per year and $249.33 per month with other companies. I also realize that these are just quotes and that there are a lot more moving pieces involved with getting a more accurate rate, but I’m certain that I’ll be able to find a rate much better than $3,000 per year somewhere else. Therefore, my recommendation is to stay away from this insurance company unless you too want to be the fuel of rage!

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Terrible Service & Incompetent

by DMan on Jun 29, 2021
1 out of 5 stars

I cancelled my vehicle insurance with them. They couldn't find any record of me calling and the vehicle ended up being cancelled due to non-payment - AFTER I called to cancel the product. I contacted them with the issue, PAID the non-payment (they told me it would be reimbursed to me when they found the missing entry in my profile) I'm still waiting for the call from TD Insurance (after 6 weeks)! I called asked for a Manager and she told me there was nothing they could do.


After the easy decision to leave TD Insurance, the first quote I received for auto and household was roughly HALF of what I was paying with TD Insurance - I NEVER had an accident or a household claim after 15+ years of being with them. (15 years of terrible service and overpaying)

Do yourself a favour and look somewhere else for your Insurance.

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Poor customer service

by Mona Nemati on Jun 5, 2021
1 out of 5 stars

I have been with them since 2000. No tickets no in-fault claims. My insurance went up 40-50%. Now they started instalment charges of 1.3% for car & 3% for house.
I called for changing policy from an existing car to a new car. Waited for 15 minutes to have someone on the phone. I was on the phone on Friday afternoon for more than 2 hours(2:14:14). The agent had no clue of what was she doing, changed my premium $ 3 times & each time came up with a higher amount & said she made a mistake. I tried to stay calm. Finally, I said do you know what are you doing? At this point, she said, " I will get a manager for you.".
I am looking for another insurance company.

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80% hike in insurance price

by Golfer on Jun 4, 2021
1.5 out of 5 stars

For absolutely no reason, my insurance rates got up by 80% at renewal with TD Meloche Monnex. Have been a client with them for 25 years.
Changed to another Insurance for the same rate I had previously.
Not a great way to retain clients TD…

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Auto & Home Insurance

by Cheated18 on May 11, 2021
1 out of 5 stars

After two decades with TD MM and without any tickets or claims, they raised my auto insurance by $1,000. They believed that there had been a mistake, explained that they would re-underwrite the policy and call me back within a week. Having not heard from them I called them twice without resolution (each time you call is approximately one hour of wait time on the phone. I re-priced the policy and found equivalent coverage for $1,000 less (the price of my previous policy with TD MM) and called to cancel my policy (as well as my homeowner's policy). TD MM wanted to charge a fee of $12 to cancel my $85 to cancel my homeowner's policy. So after 20 years of insurance coverage with TD MM, an unexplained increase of $1,000 to my auto policy, unfulfilled promises to return a call with an explanation, over four hours of waiting on the phone, they believe it appropriate to charge nearly $100 in fees to terminate uncompetitive policies. Surely, there are better alternatives to TD MM.

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Keep raising their rates

by Dd disgusted on Mar 10, 2021
1 out of 5 stars

Been with them for over 20 years, not impressed with their $25 late fees when they are the ones that do not answer the phone when I want to pay by credit card, been disconnected 3 or 4 times after 8 hour waits
Planning to go somewhere else, disgusting.

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Bait & Switch Pricing

by Frustrated Consumer on Mar 2, 2021
1 out of 5 stars

Have been insured for well over 10 years with TD Meloche Monnex. Have had many issues with inconsistency on claims & rates. The recent interaction was the icing on the cake. Called for a quote on a new car & verified coverage, got a reference number in case of issue & when we called back to provide the new car VIN number, the quote jumped up to $1,000. Talked to a manager & he advised that he could not honour the quote given as the advisor had made a mistake. The price quoted was not competitive given we were to receive a multiple car discount, house insurance discount, University Alumni discount. So very frustrating & this was the second incident of bait & switching prices in 3 months with TD. DO NOT TRUST THIS COMPANY. They are aware of fluctuating quotes and will not honour prices given.

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