Meloche Monnex (TD Insurance) Auto Insurance Reviews

Was in a parked car with engine turned off. Other party smashed into the vehicle. Was apologetic and even wrote a sorry letter. Yet the insurance company took over one year to decide that it was 50 percent my fault for sitting in a vehicle without the engine on and legally parked and getting hit by someone to acknowledged responsibility. Would not pay for my deductible. Had to take them to small claims court for them to pay.

Cancelled my home, and three vehicle insurance at the next renewal and paid only a few bucks more for an insurance company with a reputation of paying when they need to.

If you are filing a claim with them read your rights on the FSCO website because they depend on your ignorance to deny you.

Very expensive rate and poor quality of service. They increase rates without any notification. Poor service quality.

Very inexperienced adjusters all they care about is saving money to TD and don’t care about customers. I was with them for 7 years and 2 claims both not at fault and still gave me a hard time. Forced me to take my car to their body shop which did a horrible job and then they said to fix the issues with the repairs I have to open another claim and will be cost me in premium going up. Save yourself, don’t even look at them.

Service has gone down over the years. Nobody wants to work there, had like 4 different adjusters none of them are responsive, voicemail full for weeks on, can’t even leave a message for multiple individuals some even months on. Completely absurd. Keep telling me they will get someone to contact me, yea months on... Completely unbelievable for accidents that were not even my fault gave me such a hard time! I can’t get a hold of anyone. Switching companies for sure!

I cancelled my vehicle insurance with them. They couldn't find any record of me calling and the vehicle ended up being cancelled due to non-payment - AFTER I called to cancel the product. I contacted them with the issue, PAID the non-payment (they told me it would be reimbursed to me when they found the missing entry in my profile) I'm still waiting for the call from TD Insurance (after 6 weeks)! I called asked for a Manager and she told me there was nothing they could do.

Incompetent.

After the easy decision to leave TD Insurance, the first quote I received for auto and household was roughly HALF of what I was paying with TD Insurance - I NEVER had an accident or a household claim after 15+ years of being with them. (15 years of terrible service and overpaying)

Do yourself a favour and look somewhere else for your Insurance.

Waited over 6 hours total over 4 days with no human contact whatsoever. Not sure how that's even possible.

They took twice a month my money and I am calling for the second week every day and no one answered. Avoid them

I never had to deal with more frustrating unprofessional and underfunded customer service ever. Government agencies have a better response time that TD Meloche Monnex phone line, I don't what they do with their money but investing in better customer service is not. Horrible service, if you are lucky to get any. If you are a potential new customer of any TD product, just take your business elsewhere, TD will cost you your time, money and sanity.

Terrible customer service. I called because I wanted to add a second driver to my plan, waited on hold for 4 hours, listening to very annoying music, until they eventually hung up on me, when their office closed for the day. Never actually spoke to anyone... Seriously regretting changing providers, despite the significantly better price they offered compared to their competitors...

TD Meloche Monex provides awful customer service. I have had to call in June 2020 and now again in August 2020 and the wait times on hold are unbelievable. I waited an hour and a half on 28 Aug 2020 and eventually gave up. Today is the 29th and currently been on hold an hour thus far. Their lack of interest in their customers is astonishing. Avoid this insurance company.