Meloche Monnex (TD Insurance) Auto Insurance Reviews

No one will call you back after you called and left so many messages, you only got voicemail after you wasting the whole week!! Absolutely worst service!!!

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy.

Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations.

I sent in an appraisal that they say they "needed". I followed up a week later and they said they have to review it and get back to me and that I shouldn't expect them to accept the full amount of my appraisal... So what is the point of getting an appraisal if they won't even honour it? On top of it all, my average wait time is 45 - 60 mins to get through to them. I will be spending my afternoon shopping for a better company, this company is a joke!

TD Insurance. Existing customer. So far today is 90 minutes wait time and counting. Hung up the other day after 40 min. Are they still in business or have they just completely given up on customer service? How are new customers getting through?
Seriously, this is horrible. How are claims getting through? At least put a radio station to listen while on hold instead of that annoying dingle.

I tried repeatedly to ask a very basic question about a potential vehicle purchase. These guys do not generally answer the phone. You are told by a robot that "we are experiencing higher than usual call volume." Then you hear a guitar riff. This has been going on since July. I sent an e-mail in late August explaining I needed to speak to someone but the wait times were incredible. They called me back two weeks later. I had to return their call, hold, talk to someone who then put me on hold to transfer a second person, hold and finally talk to a third person. There is virtually no customer service. I renewed my policy in July and am locked in till next summer. This is unfortunate. I hope I never actually have a claim.

I have never experienced a more frustrating customer experience than the one I am having with TD Meloche Monnex. I was hoping to give them a zero rating, but the lowest number of stars is one. I have tried reaching them several times over a 2-3 week period with no luck. I am now in the process of cancelling 3 auto policies, 1 house policy and 1 business policy. They are pathetic, sadly no one there will care.

I had an important question about my auto policy. Called numerous times but no one ever answers. First time was on hold for over 53 minutes before I hung up. Called multiple calls well over 30 minutes on hold before hanging up. Never got through. Complained online with no response.

I cannot imagine if you had to make a claim or had an injury. Seeking a new insurance company.

Waiting endlessly has been happening more and more...this level of call volume is not an 'unusual' event anymore, as claimed. Out of spite, I'm maintaining my line in the queue - now at 3 hours!!! A certain volume of business requires a certain number of people, and if you won't adjust your staffing levels we'll have to take our business elsewhere. That will put your staffing back into balance, won't it?