Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was told that using my truck in any way makes my insurance null and void as that means that I need commercial insurance. So, when I had an accident and I was NOT AT work or doing any work at all then I was told that they found out I use my truck to move furniture for my business back and forth from my storage. When the accident happened they DID NOT PAY OUT ANYTHING and told the other person to SUE ME! Most terrible company ever! After they cancelled me they told me to get insurance elsewhere and then still continued to take money out of my account!!! What kind of scam is this... I paid collision insurance for years and they don't want to pay... Then they told me if I want to stop the 150 dollars coming out of my account then I have to send an email with my new insurance pink slips and then when I did they told me I had to cancel it by sending the pink slips as this disorganized group don't know how to open an email. Do not insure a truck with this company!

No one will call you back after you called and left so many messages, you only got voicemail after you wasting the whole week!! Absolutely worst service!!!

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

I would recommend switching to another company. TD Meloche Monnex - Auto Insurance has a very low-quality service. The claim adjuster did not receive or reply to my so many calls and voice messages. I would give them no star in my review if I could.

I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy.

Today I was simply calling in to inquire about a quote for a new car I am considering purchasing. I was put on hold for nearly 20 minutes and transferred to a very foreign-sounding man. He began threatening me that if I switched my address to Burlington, I would be charged extremely more. This is after a 10+ year completely clean driving record and moving to Canada’s safest city. I then asked to be transferred back to TD Melosh Monnex and left the phone on his desk instead of transferring me. I am finding a new car insurance provider along with my family. These are a bunch of people trying to sell you on higher instances plans. Figure it out professionalism, integrity and ethics TD.

Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations.

I had a claim that I called and cancelled as I found a more cost-effective alternative elsewhere. It was with utter shock I received an mail nearly 2 years later stating I owed over $700 in unpaid insurance. All my attempts to reason with TD fell on deaf ears. I provided documents showing I had active insurance elsewhere and even went as far as contacting my phone provider to get records of prior conversations I had. I wrote TD multiple times with no success. This has left me with rising deductibles with my current insurance. It truly is pathetic that companies will do anything to reap people of hard-earned income. I will do everything in my power to dissuade anyone thinking of doing business with TD to think twice, the experience is just not worth your hassle

I sent in an appraisal that they say they "needed". I followed up a week later and they said they have to review it and get back to me and that I shouldn't expect them to accept the full amount of my appraisal... So what is the point of getting an appraisal if they won't even honour it? On top of it all, my average wait time is 45 - 60 mins to get through to them. I will be spending my afternoon shopping for a better company, this company is a joke!