Meloche Monnex (TD Insurance) Auto Insurance Reviews

I have been using TD for about 15 years and after an accident, they are not covering my physio after 6 months.

I cancelled my vehicle insurance with them. They couldn't find any record of me calling and the vehicle ended up being cancelled due to non-payment - AFTER I called to cancel the product. I contacted them with the issue, PAID the non-payment (they told me it would be reimbursed to me when they found the missing entry in my profile) I'm still waiting for the call from TD Insurance (after 6 weeks)! I called asked for a Manager and she told me there was nothing they could do.

Incompetent.

After the easy decision to leave TD Insurance, the first quote I received for auto and household was roughly HALF of what I was paying with TD Insurance - I NEVER had an accident or a household claim after 15+ years of being with them. (15 years of terrible service and overpaying)

Do yourself a favour and look somewhere else for your Insurance.

I used them for two years and in the third year I couldn't pay the annual fee at once, I paid $1000 Canadian dollars, but they still went ahead and cancelled my insurance and state that I paid late, and they will refund my money back. But up until this date, they have not refunded me. I tried calling the customer representative always says that they are working on it this August will make it two years. I am just curious if anyone has the same experience please advise.

Never any agents available to speak. I’ve been told multiple times they’d look into clear glitches in the app (I emailed them multiple screenshots to illustrate the glitches). No reply, no follow-up, and when I called to follow up, both times was told they had no record of this issue or any investigation into it.

I have been with them since 2000. No tickets no in-fault claims. My insurance went up 40-50%. Now they started instalment charges of 1.3% for car & 3% for house.
I called for changing policy from an existing car to a new car. Waited for 15 minutes to have someone on the phone. I was on the phone on Friday afternoon for more than 2 hours(2:14:14). The agent had no clue of what was she doing, changed my premium $ 3 times & each time came up with a higher amount & said she made a mistake. I tried to stay calm. Finally, I said do you know what are you doing? At this point, she said, " I will get a manager for you.".
I am looking for another insurance company.

For absolutely no reason, my insurance rates got up by 80% at renewal with TD Meloche Monnex. Have been a client with them for 25 years.
Changed to another Insurance for the same rate I had previously.
Not a great way to retain clients TD…

TD Insurance 10+ years no claims. Rear-ended in a leased car. Towed TD Shop 100CressLane. Adjuster emails authorization to sign from 'FIX Automotive' giving them sole authority to repair the car how they want. Can't sign without knowing what will be done. If the frame bent, I don't want a cheap fix. She says “no it's just your authorization to quote the repair”. Didn't I give authorization 2 days ago when you towed my car? The car gets appraised by independent, not FIX - not repairable! Glad I didn't sign away the repair. Loss Department contacts and tells me to call my car company for a buy-out. 'Isn’t that your job?’ I google the number + the professional answering the phone says – why are you calling, its usually the insurance company? I say TD, she laughs. TD Adjuster replies "yes I was going to call them too, just wanted you to be involved in the process". Really? I have a job and I’m busy. And extra stress from the accident

Customer service wait times are 1h or longer, and don't blame COVID, it's been like that as far as I remember (probably over 3 years). Every time I call I need something it's 1-1.5 wait on the phone.
Irresponsible management. I am starting to shop around for a different insurance company and will be telling all my friends to stay away from you!

They are quick to raise rates with no claims but impossible to get a hold of on the phone. Waiting in queue for an hour now.

Trying to get through is a nightmare. I did find a trick though, if you go online and go through the process to get an online quote, at the end there is an option to have someone call you. And it works every time. They call within seconds. Apparently new potential customers get quicker attention that their long time loyal customers!!!!!