Meloche Monnex (TD Insurance) Auto Insurance Reviews

So, when a company reports increased earnings and increased the profit of almost 10% for 2018 and can't even have enough people to answer the phone it makes me wonder what kind of service I'd get if I ever had to make a claim. When I consider the percentage of my take-home pay I have to give this company to insure my motorcycles, cars and house I feel robbed when I am put on hold for over 2 hours to simply add a car to my policy. Yes, call one today 1.5 hours then I had to move on to other things. My second attempt now and I am at 52 minutes. Their prices seem fair and the calls go well when you get them, but I have noticed hold times getting longer every time I call. As customers, we have a legal right to access insurance agents and the products we pay for. Look at the number of complaints about hold times, tell me how that isn't restricting our access! I will be calling around for comparable rates with better service.

Wow, over 2hrs wait call time! I am not exaggerating! Come on TD, show a little love to your customers - who just keep paying monthly without issue, but when we need to change something - no service!

I have had waits in excess of 1 hour 20 minutes both yesterday and today to get my calls answered. Their phone answering service provides no indication of how long the wait might be, and they do not do callbacks (it's difficult to understand why they can't provide a better answering service with the technology that's available today ...perhaps a lack of interest in serving their clients well?) Very disappointed that this is the type of service they are offering, and after many years of being with this company, I will be looking for an alternative source for our insurance on renewal.

When I first called them to get my insurance we barely waited anytime. I recently had a license change and want to update my insurance plan, I have called them three times in the last four days and the hold time in the total of those three calls has been 2 hours and 15 minutes, and I am currently still on hold. They must be experiencing crazy call volumes because I was on hold for an hour the other night with no answer... Ridiculous How much time should it really take for someone to update their insurance...?

TD Insurance is saving me approximately $40 a month from my previous insurance company. I said yes to using the TD driving app on my phone although I really don't want it. I read that it uses a lot of battery and is almost impossible to get a good driving record using the app. You have to call TD to register for this app and get the code. I almost never have a lot of time during the day to sit for over 30-40 min on hold. As of right now I have called 4 times this week and am over 3 hours on hold and counting. My current call is 42:04 on hold and still no answer. This is really frustrating because it is to get a code for an app that does not function properly but want the possibility of lower insurance.

This company is extremely hard to get on the phone! You must stay on the phone for periods of over 30 minutes or so while they continue to shout advertisements for their products at you. Because of this, I have decided not to do any more business with TD!
The ONLY good thing is they are not that expensive.

This company does not have enough agents on the telephone. Wait sometimes for several hours to talk to someone. (I waited 2.5 hours once then gave up)

I was told to contact the adjuster and no matter when I call I get the voice message and it is two days that I have not heard from TD Insurance adjuster Dolores C.

It is too frustrating after an accident that you need some advice and assistance from your insurance company who sucking your money each month to be unreachable and irresponsive.

I have had one of the worst customer service experiences I have ever encountered while trying to do a simple hail claim with TD. I was parked at the Calgary airport over the Aug long weekend, and while I was away, we got a hail storm. When I returned to find my poor car dinged up from hail, I called to make a claim (the first time I've ever done so in my life).

I didn't hear anything back for the first couple of weeks, so I called them back and got a name of my adjuster. I called AND emailed this person. Still didn't hear back, so I called the claims line again only to be told they had changed my adviser to someone else. I called and emailed this person, and after another week I did hear back, and was scheduled in for an assessment on Sept 9 (everyone else I knew with hail damage had their cars fixed, or pay-outs made before I even got to speak with someone!).

The estimate place said someone from TD would be in touch in the next few days to go over the estimate and claim with me. Another week went by and I hadn't heard anything, so I called and emailed the adjuster who had made the appointment. When again I didn't hear back, I had decided that I wanted to speak with a manager. I called the claims line, and they told me that AGAIN I had been re-assigned to a different adjuster (that's 3 now if you're counting).

I said I wanted to talk to a manager. They are not in the same building as the adjusters, so the person on the phone didn't think they could help, but I asked them to transfer me to the receptionist at the correct office and I would ask them to physically go find someone that would actually talk to me and tell me what was going on. I finally got a manager, Moe, who apologized, and offered to take over my case and get it sorted out.

While I was on the phone with him, this 3rd adjuster person called me (we are now well over a month since I made the claim, and that was the FIRST call I received from anyone at TD). Moe was moderately helpful and at least gave me some information on how to move forward. I then emailed him today to follow up on my decisions for the claim (this time the delay was on me as I wanted to research and ensure I was making the best decision), and soon after received a phone call from someone else who said Moe had asked to take over my account (person #5 now).

I HATE to think what this would have been like if I had been in a serious accident and not just hail damage. I really hope someone from TD actually reads this and does something about the horrible service that I have to assume other people are also receiving. I have been a TD customer of some sort since I was 10 years old, and am truly shocked and appalled at how bad this experience of submitting a simple hail claim has been. I am a manager for a company that promotes good customer service, and if any of our customers went through what I have been going through this past couple of months, there would be a lot of people looking for new jobs...

On the positive side, as I don't like to write negative reviews, the people on the customer service side who take your money, are quite helpful and lovely to deal with... go figure.

Meloche Monnex is a great insurance provider, until you have a problem. Their customer service is incredibly weak and clearly does not value continued business with their customers. Shayne was the manager I dealt with from customer support and was not only completely unwilling to work with me to resolve a simple issue, but was quite rude in dealing with me.

It's a shame that Meloche Monnex does not have customer service agents who understand the value of continued business and only care to argue about why their policies do not allow them to keep their customers happy.