Meloche Monnex (TD Insurance) Auto Insurance Reviews

I just want to share my experience with TD Meloche Monnex. May 2016 my bumper was damaged by someone trying to back into space beside mine. Luckily it was caught on dashcam and was able to read the licence plate and report to police. File claim online and got an appointment at the TD repair center. As the repair center was not familiar with my car (Tesla), I was sent to a special repair shop. I was offered a loaner vehicle but did not use it as I had another vehicle to use. The repair was done within a week and payment directly with TD. Everything went smoothly and no hassle.

When I call TD, yes there is a wait, especially during the mornings. I usually avoid calling them between 9-1 because it's REALLY hard to reach anyone. Generally speaking, the service has always been good for me but from time to time, certain representatives get lazy and they want to finish the call asap so they don't help you to the best of their abilities. One representative asked me a bunch of questions and tried his hardest to give me the lowest rate possible by applying all the discounts (he actually spent a long time with me over the phone and sounded very nice and caring). Claims: I had one claim for vehicle damage. I never claimed accident benefit so I can't comment on accident benefit. For vehicle damage, my adjuster wasn't very friendly. I thought he was mean and I felt a bit bullied at times. After the accident, I was very emotionally vulnerable and had a hard time sleeping and eating. On the plus side, my adjuster would respond to calls and emails very quickly (usually within the day). He would also follow-up with me constantly and make sure my file went through. I just didn't like his anger towards me. I was always nice to him over the phone and I always sent him the documentation he needed to move the file along. Other than his attitude, it wasn't terrible. I just can't rate my claims experience 3/5 or higher because he did upset me a lot during certain phone calls.

I recently claimed the damage to our car while I was parked. Called TD insurance and they took good care of my needs from start to finish. My adjuster even called me to follow up if we were happy with the repair of our car. I strongly recommended TD insurance to our family and friends. Thank you so much!

Totalled my leased 2015 Corvette Z51, it was almost a 6 figure car and only took about a month and a bit to receive my claim. Didn't even realized the coverage I had (full replacement cost value and grand touring package), they could've lied and told me I didn't have either of those and could've gotten away with it. They set me up right away with a rental vehicle because of the grand touring package and guided me through the whole situation. They were very good at keeping me up to date with emails and occasional phone calls. The only problem was if I missed any of their calls or needed to ask a question, the wait time was over an hour hold over the phone... When I first crashed my vehicle, I was for sure expecting to pay the rest of the vehicle out of my pocket, but in the end, the vehicle always paid off and I received close to $40,000!! I was so worried too when I read the reviews dealing with TD, because of such negative reviews and low ratings. I realized realistically people that had good experiences don't post good reviews because they already got what they want, it's only the people that had a bad experience and want to bash on the company that will take the time to rant about it.

I have absolutely no idea why so many people are complaining. I have been with Meloche Monnex for over 9 years, ever since I began driving at age 16. I've had several claim experiences with them, which have always been dealt with professionally. I have only experienced long wait times when calling at peak hours, which is common sense to expect. That's not even something I'd complain about. Every single person I've dealt with has CONSISTENTLY been amazing. I have called them MANY times, as I'm one of those people who calls even if a small question arises. They have ALWAYS been patient with me, answering my questions to my satisfaction, and I even receive consistent answers when asking the same question to multiple people. My rates are incomparable to anyone I know, so that is another plus. Recently, Meloche Monnex denied renewing my policy because I had acquired too many speeding tickets, but they notified me in advance and explained that I could come back once a few tickets were off my record. Fast forward 6 months, and I just got off the phone with them to get a new policy with them. Once again, I had a very positive experience with the person I spoke to, and despite still having 2 speeding tickets on my record, I still received an extremely low rate. In terms of the claims I've made, my car was always repaired by professionals and even arranging rental vehicles was NEVER an issue. I literally cannot fathom why anyone would complain about them, as I've spoken to countless people employed at Meloche Monnex and I have nothing negative to say.

I just filed a claim on my car and the agent, Tanya, was so easy to deal with. She was professional, efficient and so friendly. Made me feel so at ease about the damage on my car. In less than ten minutes, she had me set up with a body shop, rental car and my personal claim adjustor.

From customer service to claims and adjusting they are very friendly and helpful. I have been with them for over 12 years and I must say that they are the most caring insurance company. If you are in a car accident, they make sure you are OK right away. Your well-being is their first concern. The premiums are the lowest I have been quoted. Their service is the best. They listen to you and answer all your questions. They had a rental vehicle ready for me and offered to drop it off at my home if I wanted. When someone drove into my van, after giving the report to the police officer and reporting the incident to the insurance service agent, I started crying uncontrollably. I guess I was in shock. The insurance agent got me to relax and had an emergency personnel come help me right away. I will stay with Meloche Monnex for a very long time. You do need a post-secondary education to be insured a with them but it is worth it. My daughter is also insured with them for over 8 years now and loves them as well. Meloche Monnex is the best.

Customer for many years. I have found that the rates from TD Meloche Monnex has consistently been amongst the lower priced suppliers. But even more important, is that when my car was t-boned, the claim was handled promptly and in a very professional manner. Rental car was provided which I used for 1 month as my car was in the shop for that long to get parts in from Germany (nothing exotic - just a Saturn Astra). Body shop and car rental was paid directly by TDMM. I will be renewing with them.