Meloche Monnex (TD Insurance) Auto Insurance Reviews

I have multiple vehicles and properties insured through this company. Last month they arbitrarily decided to increase all of my vehicle insurance premiums by $22 per month per vehicle. I've been trying to get a hold of them to discuss this but to no avail. First time I was on hold for almost 1.5 hours when someone from Ontario got on the line. After learning that I called from Alberta she told me that she couldn't help me and that I needed to speak with someone from Alberta and that she will transfer me. Instead of transferring me, she ended up hanging up on me. Today I called again, only to be on hold for 2.5 hours this time after giving up. I think I'm not the only one they arbitrarily increased premiums on and now they refuse to pick up calls using Covid as an excuse.

I have been on the phone for over 2 hours. This is insane. I tried using the option of them calling me back but they never do. How do you reach them??? Horrible experience! If you get a competitive rate somewhere else, don't use TD insurance...

I had to spend two hours on hold to cancel my auto insurance policy with them. Worst customer service. Don't sign any policy with them. Expensive!

Literally impossible to get through to customer service. Tried on multiple occasions. Automated voice messages and terrible guitar riff music for > 2hours on multiple occasions. Choose a different company,

I started with Primmum (who was excellent), TD Insurance would not renew and forced us over to TD Insurance - and wouldn't provide a loyalty bonus (claiming we were new to TD Insurance - even though TD owns Primmum). Since being with TD Insurance, pricing has substantially increased and wait times have exploded... blaming many of our wait times on Covid-19 is not legitimate...why can't TD figure this out? Even just offering a call back option when calling in would go a long way. I feel bad for the employees left holding the bag, it must be a terrible place to work if staff are jumping off the ship (as a representative I spoke to blamed the wait on staff shortage... doesn't seem like TD is investing enough to make this a real business. Will try out a local broker when my policies are up for renewal... it is worth paying a little more to have better service and support local instead of TD who obviously doesn't care.

What is going on with Customer Service? As of now, I am at 2 hour wait time! This is unacceptable! You can't hire other client care representatives! Due to what lack of funds... give me a break... I am thinking of taking my business elsewhere...

What a joke, I was buying a new truck and after 3 days of spending 1.5 - 2 hours a day on hold onto to be disconnected. I had to call a different insurance company or else I wouldn't have been able to pick-up the vehicle. Even though I have my house and my old vehicle on their policy I had to switch. I will be spending this weekend on hold with them to cancel all my policy's with them and strongly recommend that nobody uses them.

If I could rate them lower than 1 star I would. Tried several times by secure email and calling them only waiting forever online... and chatting on-line you wait forever as well... Terrible service!!! Maybe everyone cancelling policies due to the high increase this year. TD no more!

I have tried to get hold of an agent for the past 3 days with no luck. I spent an average of 1:30 minutes before giving up. That is a terrible... performance.