Meloche Monnex (TD Insurance) Auto Insurance Reviews

The hold times are incredibly high. I've been trying to cancel my home and car insurance to switch to another provider and so far I've called 3 times and my calls all lasted over an hour. The reps don't understand insurance themselves and can never answer your question directly. It's all "umm, ah, well it's complicated please hold" 15 minutes later. "On what date are you looking to cancel again? Okay, I'll be back" and this cycle goes on and on. I can't wait to replace these people.

Never have dealt with a business that is so pathetic. Hours of wait times if you need to change a policy etc. For the amount of money they make, would it kill them to hire a couple more customer support reps??

Been with them for over 20 years, not impressed with their $25 late fees when they are the ones that do not answer the phone when I want to pay by credit card, been disconnected 3 or 4 times after 8 hour waits
Planning to go somewhere else, disgusting.

Have been insured for well over 10 years with TD Meloche Monnex. Have had many issues with inconsistency on claims & rates. The recent interaction was the icing on the cake. Called for a quote on a new car & verified coverage, got a reference number in case of issue & when we called back to provide the new car VIN number, the quote jumped up to $1,000. Talked to a manager & he advised that he could not honour the quote given as the advisor had made a mistake. The price quoted was not competitive given we were to receive a multiple car discount, house insurance discount, University Alumni discount. So very frustrating & this was the second incident of bait & switching prices in 3 months with TD. DO NOT TRUST THIS COMPANY. They are aware of fluctuating quotes and will not honour prices given.

They increase premiums every year unreasonably. This year they have added an installment fee of $48 if you don't pay the annual fee at once. They don't give you any credit even if you are an essential worker, who has to go to work. Only the people at home get the advantage of keeping the car parked.
In fact, this year traffic on roads is less. But they have increased the premium by 20% without any claim, ticket or an accident from my end.

Submitted video evidence when a truck spewed dirt out of the back and cracked in my windshield. They record on my claims experience letter as "other", initially they recorded it as accident, keep in mind the truck was at no time anywhere near my vehicle . Either way, they're causing the value of my car to be depreciated.

After a month and a half of chasing them down trying to fix their mistake, I'm told they can't list all the work that was done, and can only list it as "other - flying objects", like??? They say "We cannot hide information on letters of experience." Isn't that exactly what they're doing by listing it as other???

Run, don't walk, and don't give these criminals your money! They seem to be gouging their customers, I suspect trying to make up for the lawsuits against them for overcharging customers our west and not paying out travel insurance claims... Do a little homework if you're considering choosing them, you'll be glad you did.

I've been on hold for 3 hours 44 mins.
Coming up at 19:00 Eastern time on a Weekday.
Just want to make a change to my coverage.
Looks like it's been like this for a year or more, (I see by Googling around.)
I am so totally cancelling my coverage and going with another insurer. Good-bye Meloche Monnex.

I recently called their phone service 3 or 4 times. Each time it put me on waiting for a couple of hours until I was disconnected. It's really frustrating. No way to reach them by phone.

Over 3 days have been waiting on the phone each day for over 2 hours for the next available agent! Never got the line and actually hanged up. And while on hold you have this 2-minute "music track" that loops over and over!!! That raises the frustration level even more. Never had such a horrible service...will have to show up at offices

Although rates are great, freaking wait times have become INSANE. I've on hold since 9:01 am this morning. It's currently 12:45! that's 3h 44min! Still waiting. This is to GIVE them MORE money as I need to add a car to my policy. Tried yesterday twice. Once for about 45 mins, then for 2h 15min. Seriously thinking of getting this car insured ANYWHERE else. Hire more agents!