Meloche Monnex (TD Insurance) Auto Insurance Reviews

I haven't had a claim experience yet with Meloche Monnex, but the customer service experience otherwise has been very good, including helping me with policy updates, sending premium info for accounting purposes, etc.

Whenever I do call in, I find that I consistently get someone who is obviously knowledgeable in the insurance product I'm inquiring about, which is a big bonus over some of the other companies I've gotten quotes from but haven't ended up doing business with.

If I will need coverage on a new product, I'll shop with Meloche Monnex first.

No issues here. I called, got through immediately and was able to set up my policies in 1 call. Price was competitive. If anything comes up I'll edit this post but so far it seems like a good company. Customer service was great.

From customer service to claims and adjusting they are very friendly and helpful. I have been with them for over 12 years and I must say that they are the most caring insurance company. If you are in a car accident, they make sure you are OK right away. Your well-being is their first concern. The premiums are the lowest I have been quoted. Their service is the best. They listen to you and answer all your questions. They had a rental vehicle ready for me and offered to drop it off at my home if I wanted. When someone drove into my van, after giving the report to the police officer and reporting the incident to the insurance service agent, I started crying uncontrollably. I guess I was in shock. The insurance agent got me to relax and had an emergency personnel come help me right away. I will stay with Meloche Monnex for a very long time. You do need a post-secondary education to be insured a with them but it is worth it. My daughter is also insured with them for over 8 years now and loves them as well. Meloche Monnex is the best.

I was supposed to pay about 5900 for my two vehicles from my previous insurance company when I called TD Insurance with my experience letter. I paid about 2900 for those same vehicles. Whiles the previous insurer's deductibles were 2500 on each car, TD Insurance was 100 on each car plus accident forgiveness, free car rental and many more. I wish they cover commercial insurance...
TD Insurance embodies truth and honesty. Their customer service is very fantastic. Don't hesitate to do your business with them, you will get the value for your money.

I just want to share my experience with TD Meloche Monnex. May 2016 my bumper was damaged by someone trying to back into space beside mine. Luckily it was caught on dashcam and was able to read the licence plate and report to police. File claim online and got an appointment at the TD repair center. As the repair center was not familiar with my car (Tesla), I was sent to a special repair shop. I was offered a loaner vehicle but did not use it as I had another vehicle to use. The repair was done within a week and payment directly with TD. Everything went smoothly and no hassle.

Hello, I had to call TD today as my payment for my premium did not go through so I was at risk to have my policy terminated unless I paid what was left to pay (over 2.5K). I could not afford that and had missed the payment as I did not get paid and just paid for my permanent residency so I was left dry... The insurance advisor, did everything he could to get me back on track and now everything has been settled. I can't thank him enough for how good he was and how amazing of a customer service experience he delivered. Thank you again.

When I call TD, yes there is a wait, especially during the mornings. I usually avoid calling them between 9-1 because it's REALLY hard to reach anyone. Generally speaking, the service has always been good for me but from time to time, certain representatives get lazy and they want to finish the call asap so they don't help you to the best of their abilities. One representative asked me a bunch of questions and tried his hardest to give me the lowest rate possible by applying all the discounts (he actually spent a long time with me over the phone and sounded very nice and caring). Claims: I had one claim for vehicle damage. I never claimed accident benefit so I can't comment on accident benefit. For vehicle damage, my adjuster wasn't very friendly. I thought he was mean and I felt a bit bullied at times. After the accident, I was very emotionally vulnerable and had a hard time sleeping and eating. On the plus side, my adjuster would respond to calls and emails very quickly (usually within the day). He would also follow-up with me constantly and make sure my file went through. I just didn't like his anger towards me. I was always nice to him over the phone and I always sent him the documentation he needed to move the file along. Other than his attitude, it wasn't terrible. I just can't rate my claims experience 3/5 or higher because he did upset me a lot during certain phone calls.

I recently claimed the damage to our car while I was parked. Called TD insurance and they took good care of my needs from start to finish. My adjuster even called me to follow up if we were happy with the repair of our car. I strongly recommended TD insurance to our family and friends. Thank you so much!

Totalled my leased 2015 Corvette Z51, it was almost a 6 figure car and only took about a month and a bit to receive my claim. Didn't even realized the coverage I had (full replacement cost value and grand touring package), they could've lied and told me I didn't have either of those and could've gotten away with it. They set me up right away with a rental vehicle because of the grand touring package and guided me through the whole situation. They were very good at keeping me up to date with emails and occasional phone calls. The only problem was if I missed any of their calls or needed to ask a question, the wait time was over an hour hold over the phone... When I first crashed my vehicle, I was for sure expecting to pay the rest of the vehicle out of my pocket, but in the end, the vehicle always paid off and I received close to $40,000!! I was so worried too when I read the reviews dealing with TD, because of such negative reviews and low ratings. I realized realistically people that had good experiences don't post good reviews because they already got what they want, it's only the people that had a bad experience and want to bash on the company that will take the time to rant about it.

Got a better policy for almost $400 cheaper than anywhere else! Got coverage confirmation same day and they didn't jack the price up despite us having a policy cancellation in 2015. Was very happy with the experience, they were quick, efficient, and worked after closing time because we needed insurance confirmation to pick up our new vehicle. Can't say enough good about TD insurance and I would recommend them to anyone!!