Aviva Auto Insurance Reviews

We can write on and on, but insurance company gives a damn to it...mafia supported by political lobby. The only solution if public has a representative on when insurance act is made in effect. Public representation on insurance policy making is the only solution.We can restrict the following anomalies like: a) No at-fault forgiveness for a new driver for six years. b) Insurance record affected for six years irrespective of nature of the accidents...even as minor as a dent to the car...The insurance premium will skyrocket if you try to move out of your current insurance provider even if you are covered for first fault forgiveness. c) No control on the premium increase.15% to 200% increase as sighted in this comments blog. d) Start your own petition online and let people favour it Ontario-wide/ Canada-wide.

Someone said that I rubbed the soda of their car pulling in to a parking spot. Tries to claim and injury and pre-existing damage. I took over 15 pictures and when the investigator for aviva may with me he looked at the pictures and said there's no way that damage came from my vehicle. There were no marks on my vehicle which was filthy at the time so if it had made contact it would have shown on my number. Nothing. Investigator told me I shouldn't worry because the evidence is in my favour. Fast forward almost a year. Go to get new insurance and find out that aviva paid this guy out $1800! For a tiny scratch on his door that I DID NOT CAUSE!! Now my premium is DOUBLE. Very upset with aviva and nobody there will give me a straight answer. Despicable. Will avoid these people and will never recommend anyone to them.

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

My car was written off early summer last year when a deer jumped out in front of my vehicle. Like many people said, they were very quick to get me a rental. However, upon settling on an amount they immediately demanded that I return the rental. This left me with very little time to make a decision about a new vehicle. No one should be rushed in this instance. Being in an accident is jarring enough. It can really derail you. Given a week I could have made a better educated decision about my replacement vehicle. I was really unimpressed with this.

Furthermore, I later found that their rates were so much higher than most other companies. I was paying $232/month. When I removed collision I was only dropped down to $211/month. Any other company I had give me a quote had me well in the $150/month range. It would be one thing if you got more for paying more but this really isn't the instance. My inexperience is what led me to go with Aviva in the first place.

No one I spoke with was ever rude. I suppose they had that going for them. Anyways, this is just a good example of 'buyer beware'. Do your research.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

I have auto insurance with them for more than one year. This year I moved just cross the road. Without any inform they just changed my rate double and charged directly from my bank account. I tried many times to talk to them but they said there is no record of my policy number. If so how could they charged me? I am cancelling it now.

This insurance is pathetic. It might be cheap, but it's not worth a penny. Having to deal with a claim is going to leave me grey haired and stressed out. The claim agents never answer the phone, never call back and never reply to emails. Even the managers are the same. Waiting for adjuster to estimate the damages is another story, I honestly don't know what kind of incompetent people work there.
Again, stay away from Aviva, I know I will. Better to pay more, but have a piece of mind.

Some idiot put earthquake and sewer back up riders on my travel trailer policy. I caught it and my agent took the riders off. Pretty unethical to me.

Horrendous insurance company. The customer support spoke nothing but incomprehensible, nonsensical gibberish which, roughly translated, consisted of excuses for their terrible and illogical behaviour. They also bill me without warning and long before they're supposed to, and on top of that, they constantly find new ways to, again, rip me off. My rate spiked for no reason at all, for starters. Do yourself a favour and avoid Aviva at all costs.

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.