Aviva first claim
by Scott B on Apr 4, 2024
4.7 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(464 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (19)
Agent/rep availability (18)
Agent/rep callbacks (10)
Agent/rep knowledge (15)
Agent/rep language skills (1)
Billing/payments (126)
Broker experience (3)
Cancellation experience (84)
Cancellation fee (3)
Claim - adjuster (22)
Claim - denial (8)
Claim - injuries (5)
Claim - not-at-fault (8)
Claim - rental car (30)
Claim - repair shop (37)
Claim - total loss (2)
Claim - towing (3)
Claim - windshield/glass (7)
Claim payout amount (11)
Claim processing time (26)
Complaints/ombudsman (45)
COVID Handling (5)
Discounts, deals, rewards (8)
Email/message wait time (6)
Insurance Rates, Prices (74)
Interact. Voice Response (1)
Late payment fee / NSF (2)
Legal actions (4)
New purchase experience (3)
On-hold times/transfers (2)
Paper mail experience (2)
Parking/pausing policy (1)
Phone wait times (10)
Policy changes experience (2)
Policy clarity (2)
Policy coverage (98)
Rates after claim (1)
Rates at renewal (9)
Rates competitiveness (6)
Rates for bad drivers (2)
Rates for good drivers (36)
Rates for second driver (2)
Rates for seniors (3)
Rates for students (2)
Rates in bundle (37)
Refund (2)
Renewal experience (3)
Trailer/motorhome (8)
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The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?
I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.
I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?
I appreciate your assistance in addressing these concerns.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Have experienced good service from agent in adding my son as new driver. He is very knowledgeable and he answered all my questions. The Agent should handle the customer like him.
Double thumps up.
Happy and satisfied customer.
This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.
They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.
In October 2023 my pick-up truck was damaged by vandals and required repair. I called AVIVA and spoke with Claims Adjustor. He exhibited empathy and understanding to my frustrating situation right from the onset of my claim. This made dealing with the incident so much easier for me on many levels. I was totally impressed at how friendly, proficient, patient and helpful he was in explaining the claims process with me and what was going to occur at each point. It was like he was anticipating my questions and addressing those issues before I asked him. After the repairs were completed I had a follow up question. I called Claims Adjustor and PROMPTLY received a call back. He answered my questions in an honest, forthright manner; which is a courtesy and respect I seldom receive when dealing with companies/corporations.
From my perspective as supervisor and manager for 20 years I can state that staff members like this not only represent their organizations in the best possible light, exhibit exemplary customer service skills and are “far and few between”.
I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.
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Poor response time to insrance claim. Poor communication from agent, limited support in a difficult time. Searching elsewhere after years of payments. Disappointing experience overall.
Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.