Aviva Auto Insurance Reviews

I was with Aviva for 3 years. Always paid on time and what they have done is terrible. I was hit by someone and they drive off the scene twice this happened to me and now a year later I try to get insurance for my car and they told me that I had 3 at-fault accidents they were not my fault it was hit and run! But they still put it as an at-fault accident on my record I can't even get insurance anymore! These people have absolutely violated my loyalty to them for 3 years please do not even come close to doing any business with Aviva. They're going to destroy your record forever I'm so upset and crying as I am typing this and hopefully someone will read this and stay far far away from Aviva!

If there were zero (0) score - that’s what they would get. I was with Aviva insurance for 11 years with zero claims for my Travel Trailer RV and suddenly I had to make my very first claim because of damage to my slide that was caused by wind storm depree damage. They will put you through hell and back. It was useless having this company as our RV insurance company. They never did approve our claim. They won’t answer calls and give you the run-around and when you think that you are getting somewhere they send out adjusters to look and they come up with every excuse possible not to approve a claim. They are scams. They all are seeing how many claims we don’t approve is more money in their pockets. They will take your money and that’s all. I believe in Karma so what they do to customers will affect them eventually.

Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA!

I would rate them a 0 if I could. I was sent a registered letter stating that my car insurance would not be renewed because I didn’t send some forms in. I had no idea what they were talking about as I did not get any forms. I called RBC/ Aviva and I explained to them I did not get any forms. Basically, they didn’t seem to care at all and stated if I did not receive them, then they would have had returned mail. Wow, that’s not necessarily true. I have been a customer for 7 years and I get treated like this. Awful, just awful! Today I cancelled my property insurance with them as I do not want to give these companies a penny more as they obviously do not care about their customers. They proceed to charge me $176 to cancel the insurance- are you kidding me??? Pure thieves!!! Do not go with RBC/AVIVA insurance - they don’t care about their customers, they are not trustworthy and they are thieves - overcharging. My new insurance company is much better, better rates and coverage and guess what they value their customers.

Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance.

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.

My recent experience dealing with this organization could be used as a case study of how to lose the confidence of your client/consumer. I recently received a registered mail notifying me that my auto insurance will not be renewed due to failure to provide an updated form that was allegedly mailed a few weeks prior. The customer care team was useless, incompetent, unprofessional and disorganized in their attempt to explain why my insurance will not be renewed. Aside from this, the application process to re-apply for insurance could be deemed archaic, incomplete at best. Furthermore, multiple customer service team members could not provide clear, concise direction on what is required for the reapplication process. In summary, terrible service, incompetent, unprofessional employees. Recommend to shop around and avoid this company!

They cancelled my policy because in their system they received my signed packed later than the due date even though it was sent before. When asked why this happened in their system, they had no answer and refused to admit their mistake. The ombudsman is useless much like their customer service. They have no people skills, no problem-solving skills and are just plain stupid and will not admit their mistake even when it slaps them in the face. I tried to cancel my policy before they did and they refused because of the underwriting department but would not tell me the reason. Super unprofessional and the worst insurance company

I had a rear end accident for which I had injuries. I was gainfully self-employed for several decades prior to the accident. Despite my giving them all of my information to prove my claim and income, they refused to give me income replacement benefits for 2 years! No explanation why. They cut me off treatment for several months until their medical expert finally wrote a report that got me more care. I had to hire legal help to get what I was due from them. They threw up roadblocks at every turn. I would NEVER recommend Aviva to anyone after the way I was treated by them.

Want to give 0 stars btw. Me and my dad share a car. Anyways in november of 2016 some girl hit him from behind and when they finally came to give the estimate of the damage which took them weeks to do (before the holidays) they sent him to the mechanics (in january '17'). Well the mechanics decided to write off the car due to a bit of rust (for sure making enough money off the parts). While giving him pennies for the car. Aviva then told my dad he had to give back the rental or get a lawyer. He didnt even give them trouble shockingly enough (they left a 67 year old man with many health problems stranded to find his own way home) also leaving us without a vehicle while having to look for a new car. Can u say fraudulent or what? This is by far the worst insurence company out there