Car Insurance Reviews

Aviva Auto Insurance Reviews

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(461 reviews)
Aviva
1.3 out of 5 stars:
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Claim nightmare

by L. Meadows on Mar 25, 2024
1 out of 5 stars

Horrible appraiser! First they offer $3,000 on an $18,000 car.
Then take 4 weeks to say it can't be repaired as subframe isn't available in North America. So will give me $3,600 to source a frame overseas and arrange repairs myself.
Yeah, $3,600 isnt even close to enough. And a wrecking yard subframe? That sounds safe.

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Absolutely, dreadful company

by Pamela Jean Foyle on Feb 27, 2024
1 out of 5 stars

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.

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Was so worried based off the reviews!

by ourlifeonsunday on Jan 12, 2024
5 out of 5 stars

My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.

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Exceptional Service Start to Finish

by KubotaJeff on Dec 11, 2023
5 out of 5 stars

In October 2023 my pick-up truck was damaged by vandals and required repair. I called AVIVA and spoke with Claims Adjustor. He exhibited empathy and understanding to my frustrating situation right from the onset of my claim. This made dealing with the incident so much easier for me on many levels. I was totally impressed at how friendly, proficient, patient and helpful he was in explaining the claims process with me and what was going to occur at each point. It was like he was anticipating my questions and addressing those issues before I asked him. After the repairs were completed I had a follow up question. I called Claims Adjustor and PROMPTLY received a call back. He answered my questions in an honest, forthright manner; which is a courtesy and respect I seldom receive when dealing with companies/corporations.
From my perspective as supervisor and manager for 20 years I can state that staff members like this not only represent their organizations in the best possible light, exhibit exemplary customer service skills and are “far and few between”.

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If you need peace of mind, stay away from Aviva

by Sharlet on Nov 21, 2023
1 out of 5 stars

I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.

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They will try anything not to pay out

by Annoyed lawyer on Sep 28, 2023
1 out of 5 stars

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

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Horrible company

by rext13 on Sep 14, 2023
1.5 out of 5 stars

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

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Adjustors do not care.

by Jammerjammer on Jul 1, 2023
1 out of 5 stars

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

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Not worth the headache

by CLM on Feb 4, 2022
1 out of 5 stars

I’m going through claims now and let me tell you….what a nightmare! This company is very unreasonable. Their adjusters do not return phone calls or emails. Everything involves multiple phone calls and emails to get any answers. I’m at the point I’d rather pay more for car insurance with another company than have to deal with their terrible customer service. Talk to any accident lawyer…. dealing with Aviva is one of the worst companies to deal with in the industry. Can’t wait to move on.

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