Aviva Auto Insurance Reviews

My auto and home insurance were with RBC for 18 years and they changed it to AVIVA. AVIVA ask me to fill a form and keep rejecting to renew if I don't fill it right and also demand to pay a full annual premium up front. Being with RBC for that long, I didn't like their attitude and changed my insurance to another company for a better premium. They charged a monthly premium. I do not recommend Aviva insurance.

I was a with RBC - Aviva until I was fired today as a client when they refused to renew my insurance. They cited I missed some information on the application paperwork that they had received AND instead of calling me or worse emailing me to call them, they sent a letter which I got just yesterday to which I called them at 8 this am, and then after making me redo the paperwork again over the phone they refused my renewal, because they said my insurance expired at midnight - unbelievable!!! Even though they had ALL my information on file already, otherwise why would they have insured me for all these years? This, after having NO claims, NO speeding tickets and a flawless driving record for 25+ years. WORST EXPERIENCE EVER!

I was just informed we have been randomly chosen to reapply and thanks to what I have read we will be looking elsewhere. I’m sure there are other companies willing to insure 3 cars for someone who has never had a ticket or claim or missed a payment in 26 years. It also seems to me that we were “randomly picked” because our 16-year-old daughter just received her learners permit. And although there it is not supposed to affect your insurance as a parent, this is their way of increasing your premiums.

Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA!

I would rate them a 0 if I could. I was sent a registered letter stating that my car insurance would not be renewed because I didn’t send some forms in. I had no idea what they were talking about as I did not get any forms. I called RBC/ Aviva and I explained to them I did not get any forms. Basically, they didn’t seem to care at all and stated if I did not receive them, then they would have had returned mail. Wow, that’s not necessarily true. I have been a customer for 7 years and I get treated like this. Awful, just awful! Today I cancelled my property insurance with them as I do not want to give these companies a penny more as they obviously do not care about their customers. They proceed to charge me $176 to cancel the insurance- are you kidding me??? Pure thieves!!! Do not go with RBC/AVIVA insurance - they don’t care about their customers, they are not trustworthy and they are thieves - overcharging. My new insurance company is much better, better rates and coverage and guess what they value their customers.

I'm a 50-year male that has been driving for 35 years and never had one claim...and never so much have got a speeding ticket. I was with Dalton Timmis insurance happily, until they got purchase by Aviva. First I was sent the ridiculous 5 pages of forms to be completed and sent back...despite them already have all the information already. Fine...whatever...I complete it and send it back, only to be informed that my rates have gone up and they want the entire year paid in advance, instead of month to month. Again...I have never even got a speeding ticket in my life...zero accidents or claims. Then...to top it off...after I informed them, that I will be taking my business elsewhere, they sent me an email saying I needed to complete the attached cancellation form. Begrudgingly I opened the attachment and instead of a cancellation form, they had sent me someone else's insurance forms. I'm sure that person would love to know that his personal information is being sent out to strangers. I'm not sure if they are just trying to run their company into the ground or drive business elsewhere...but in either case..it's working.

Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance.

I received the 5-page form by registered mail to renew my auto insurance with Aviva. I’ve been with RBC insurance for 19 years. I have one month to return the form. After reading comments on this forum, I called RBC and spent over an hour filling form, so as to avoid problems. Who knows what algorithm triggered this? This is an awful way to do business. I called a broker and provided them with the same information for a quote. I’ve had it with dealing with an insurance company that treats me so shabbily. I called them last fall to get a quote on a new trailer. I wanted to sell my existing one and buy a new one. In mid-policy, they cancelled my trailer insurance while I was on the phone. I got it back, but it took hours on the phone. I promptly sold my trailer and did not replace it. I find that Aviva is very fickle and unpredictable. I’m hoping that the broker comes up with something reasonable. I would like to never need to deal directly with insurance companies again.

Absolute garbage company. Got my notification in the mail for my renewal. Come to find out they increased my premiums for home and auto insurance. After 6 years with them, this is how they treat my husband and I. He had 1 minor traffic ticket and they tried to blame it on that. Normal insurance companies decrease your rates over time. Not RBC Aviva... Not a chance. The representative then informs me that they applied to whomever to be able to increase everyone's premiums... they increased it alright... They got approved to increase their premiums by 20%!! This is absolutely absurd. My car insurance increased by almost $100 and my tenant insurance increased by $20! Unreal. It's almost criminal how they're allowed to get away with this. Ever since they partnered up with Aviva everything has gone to crap. Stay away from them. Save your money and go elsewhere.

Stay away from Aviva. Terrible experience. Been insured with RBC for 10+ years never had any problems. Since they merged with Aviva been horrible. This year got 5 pages long application to fill out by certain date and been told if they don't receive by the due date my insurance wouldn't be renewed. Sent all the documents on time and still got mail back telling that they won't renew my policy because I didn't send documents on time. Called them and when they realized it wasn't my mistake they were trying to find another excuse not to renew and they said to me even if you send all the documents on time we can't renew because some info is missing. The real reason for not renewing our policy is the at fault accident that I had in November 2018 and as soon as you make a claim they are trying to get rid of you. We do have accidents forgiveness for the first time as they said but that is a real lie. Never heard from anyone that insurance won't renew your policy because not filling the application properly. This is just a stupid excuse that they use. First of all, I have never done this before usually, broker fill all the necessary info so if I didn't do it properly they should offer some help because I'm not the broker and this shouldn't be the reason for not renewing my policy. Please do not go with them if you need any kind of insurance they are horrible awful customer care, not getting anything for being a loyal customer it is disaster. So rude, instead of trying to keep you as a customer they are telling me to look elsewhere for insurance. Rbc you made the biggest mistake for selling your company to Aviva. They are not professional insurance company. Terrible I will advise anyone that I know to stay away from them and hopefully, they will be out of business soon. I would rate them 0 stars. They shouldn't exist at all.