Aviva Auto Insurance Reviews

Completely disgusted by the ‘service’ I have received. I had an accident nearly a year ago that I believed to be a scam against myself. A guy in the car next to me who saw everything and thought what happened was dodgy got out of his car, gave me his details and told me he was more than happy to stand as a witness. I gave Aviva his details and told them I wanted it looked into. I have heard nothing since and this was in January this year. No calls, no paper work, nothing. I assumed that Aviva had spoken to the witness and after speaking to him known that the situation wasn’t as it seems and everything had been dropped. Then when I go to insure my car today I find out that where I should have 2 years no claims discount, I have none. After calling Aviva to find out why, I have just found out that Aviva paid out to the other party therefore affecting my no claims discount. All of which I was completely unaware of. I was never contacted or given any paperwork to suggest that this would turn into a claim on my policy. I never had to fill out anything or sign anything. The last conversation I had about this was of January this year to give Aviva the witness details and to tell them I wanted the situation looked into as I believed it was a scam. The best bit is that the witness I gave was never contacted. Apparently you made a judgment call and didn’t call him, surely if I am paying for my own policy if I give you a witness and tell you I believe it to be a scam you would at the least contact the witness. Is this not what I pay for? After speaking to your so called manager (Thomas J.) who was rude and completely unhelpful I am then told there is nothing he can do and it will take up to 8 weeks for my complaint to go through the system. So in those 8 weeks am I meant to just sit around and have no car? I then asked for proof of the total amount paid out to the other insurance party, just an invoice or a receipt, something that proves you paid this money to them and surprise surprise you can’t give this to me. So although you have apparently paid out to this third party against my policy I’m not allowed proof of this!? I am absolutely appealed and disgusted by this and will be taking this matter higher and making sure everyone I know never uses your disgusting company.

Also it's funny how my dad has just called you and you told him you would send me the proof in the post to me. So clearly your advisors have seen they're talking to a 20 year old girl who they think doesn't have a clue about cars etc, so they can get away with fobbing me off. Disgusting.

I've been an RBC Insurance customer - home, auto and life - for 16 years and I have never had bad service until they were bought out by Aviva. We are currently in the middle of finalizing a claim that we filed over two months ago. On two occasions I was told that someone 'would get back to me tomorrow' or 'in 1-2 business days.' It's been over a 10 days since I was told tomorrow. These are facts, not my own opinion.

Recently the ABS fuel tank of my car was punctured by a sharp object on the road. When I contacted the AVIVA/RBC Insurance Claims Department, the representative told me that I can only file a claim if my car was damaged in an auto collision. I then told the representative that I am filing a claim under the comprehensive coverage provisions of my policy. I pleaded with the representative to give me the opportunity to explain to her the nature and cause of the damage. After listening, the representative informed me that the damage to fuel tank was caused by the rust from wear and tear. I told her that tank was made of ABS and hence was not susceptible to damage from rust. During my conversation, I determined that the AVIVA/RBC Claims Representative did not have the basic understanding of the major components of a motor vehicle and was reading of a script on her monitor. I finally threatened her that I would not only be cancelling my policy but will also pursue all available legal and statutory remedies should AVIVA/RBC Insurance fail to fulfill its obligations under the insurance policy. The AVIVA/RBC Claims Representative realizing the seriousness of my threat transferred me to her supervisor. I found the supervisor to be equally incompetent, but understood that I was not going to walk away without exhausting all remedies that are available to me. Ultimately, the supervisor took the necessary steps to ensure that AVIVA/RBC Insurance assessed and paid for the repair in accordance with the terms of the policy. It is worth noting that the British Broadcasting Corporation (BBC) has produced a documentary on AVIVA and its nefarious practice of avoiding payments for legitimate claims. My unpleasant experience with AVIVA/RBC Insurance and my reading of the experience of other AVIVA/RBC Insurance customers on this site has caused me to seriously reassess the continuation of my AVIVA/RBC Insurance auto and home insurance policies.

I have never seen a organization that hates business as much as this joke. I could pull the first ten people off the street and they would do a better job. Sounds like a place that hires kids to run the place and no one actually knows why they are there. If you took NOTHING and turned it into NOTHING would still do more than what they are capable off.

I Laugh how you HAVE to give them one star at least, I guess that's the only way they earn them through all their negative reviews LOL!

My left knee was almost destroyed I now have a steel plate and six steel screws. Aviva from day one has denied all physio and theraputic needs. I have 200 pages of denials from this insurance company. They love to up premiums yet try very very hard to minimize payouts. My Income Replacement benefits were very low until my lawyer got tough with them. Recently they messed up the direct deposits of said IRB's. They have sent every paid "expert" that they can send to disallow my injuries.
As I mentioned a full medical surgury team worked on my leg for 7 hrs I had 125 staples that resulted in a 14 inch scar down the front of my leg. The top of my calf bone was sheared off and had to be replaced with a flat steel plate. Yet Aviva is trying to weasel their way out of their contracted obligation.

My spouse was hit by a person coming out of a parking lot onto a street.
Officer deemed it non-reportable ($2000 damage on our vehicle alone), no ticket issued and no police report. Aviva started to pay lost wages to my spouse but then stopped 2 days after she saw their doctor.
She did have a pre-existing neck injury that she had been seeing a pain specialist for and was making good progress with it until the accident. She hasn't been able to work since and her pain specialist continues to recommends that she not return to work. How can a doctor that spends 30 minutes with a person be more qualified that a doctor that has spent almost 2 yrs. treating that person determine what they are capable of doing day to day.
I would stay away from this company. Can't wait for this claim to close so I can change companies.

Renewed my policy without me wanting it. Charged 170 dollars for a few days of insurance on an older pickup and car. Do not deal with these highway robbers. Their price for my two vehicles was 1550 per year. Peace hills gave same plan for 825. Hope Aviva goes broke.

If there was an option for no stars at all I would have put that. I got into an accident in January of 2013, I have sustained neurological/muscular injuries that are permanent (from the accident, that is confirmed by all the specialists I saw) and every time a specialist submits a treatment plan, they refuse!!! On top of the emotional/physical stress from the accident I had to deal with the stress of them refusing everything. They are unreasonable people to deal with, very unprofessional. I would recommend anyone but them.

Someone said that I rubbed the soda of their car pulling in to a parking spot. Tries to claim and injury and pre-existing damage. I took over 15 pictures and when the investigator for aviva may with me he looked at the pictures and said there's no way that damage came from my vehicle. There were no marks on my vehicle which was filthy at the time so if it had made contact it would have shown on my number. Nothing. Investigator told me I shouldn't worry because the evidence is in my favour. Fast forward almost a year. Go to get new insurance and find out that aviva paid this guy out $1800! For a tiny scratch on his door that I DID NOT CAUSE!! Now my premium is DOUBLE. Very upset with aviva and nobody there will give me a straight answer. Despicable. Will avoid these people and will never recommend anyone to them.

Had an accident 3 weeks ago. They pulled the car out from the auto shop where we first brought it after a week (no idea where they brought it) but since then, we never hear from them. Keep on calling the contact person but he's not picking up always on a voicemail. Left so many messages already, even sent emails and until now no reply from him. And they are saying that they have 24/7 CLAIM SERVICE SATISFACTION GUARANTEEE?? HOW?? We are so disappointed!