Aviva Auto Insurance Reviews

No wonder they have a poor rating. Since the beginning of the claim process, they didn’t give us reassurance or support. The adjuster that we dealt with was unreliable, we had to chase her and call her regarding the claim. When we spoke to her, she told us that we’re approved, we are at no fault, therefore, the insurance would cover it. We have nothing to worry about. That’s what she said. She did not even discuss the deductible in this case. It took about a month and a half before we got the car to the shop because they’re waiting for the approval of the insurance. So we had to chase her down again. The communication with her was horrible. Then, after my car was all fixed, the shop was asking us for $1000 deductible as per my policy. Now, I understand my policy but we were confirmed by the Aviva adjuster that we are not at fault. The shop and two new adjusters kept calling us to pay as if we are going to run away, even left what sounds like a harassing voicemail. I PAY MY MONTHLY FEES ON TIME!!! When I called the adjuster many times, left a voicemail, she did not even call us back! Not one single phone call from her. We called the customer service of Aviva and no one can explain as to why the deductible applies. We are just asking for clarification because I don’t think no one in their right mind would pay $1000 right away without knowing why. It turns out that since the beginning we were already rated as at fault. We called the ombudsman and of course, they didn’t do a damn thing!! We have no problem paying the deductible if at least they have told us earlier or at the beginning of the process. We could have at least presented that we are not at fault. The communication was not very clear, they kept passing us from one person to another. The adjuster that we initially dealt with was nowhere to be found. We’re paying the insurance so that when accidents happen, there would be a little bit of relief knowing that they will back you up or support you. No, they just take your money and expect you drown. Vultures! So if you’re looking for a reliable insurance, find somewhere else. You wouldn’t find it at Aviva. All they do is take your monthly payment and left you dry and figure it out yourself. Very rude people, they don’t even pretend to listen.

They refuse 95% of genuine claims but want your monthly premiums to pay their blue-collar executives. Try making a claim - it's like you will end up with a breakdown.

Got into an accident without any fault. As I was standing on the red light a guy hit me from behind and I hit the car that was standing in front of me. The person who hit me left the scene and he was charged as hit and run. It's been over 2 months I am doing back and forth. They have no answer for my car. My claims adjuster is the worst person to deal with. She never answers her calls, I left more than 50 voicemail to her. I have called her and Aviva more than 86 times in just 60 days. All they want to repair is the body part and they are not even paying the full amount of body repair. The day I got into the accident my car stopped running and they don't care because they think the car stopped running not because of the accident. I just bought the new car 2 months before I got into the accident. Spoke with more than a dozen lawyers and no one wants to take the case just because they know Aviva is a difficult company to deal with. Pay $10-20 more and get a better company than going with such a company.

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

Been with them for years, inquired why no new cards. They dropped me no notice because of 2 accidents, first one was me 3yrs ago hitting black ice and going into oncoming traffic. 2nd was my son: he took the car during the night. I received a call: the car was totalled - he hit a tree. He had a C spine fracture, he was charged with taking my car and required to pay damages, still disabled he hasn't started yet. It's hard enough to go through that with a company leaving you high and dry. I will never forget this or recommend them.

I used to have insurance with this company AVIVA for 13 years and never had a claim. We have had a couple of travel trailers during our insurance with them. Unfortunately, this year 2018, we had damage to our trailer due to the weather and they would not cover it. Really hard to get someone to return your call. We were trying to get answers for several months. The reason people have insurance is to be covered when they need it. For 13 years we trusted and paid AVIVA but they are not to be trusted. Don't go to AVIVA. Save your money and put it with a company that doesn't have rude staff. The adjusters were rude, not knowledgeable, incompetent and the worst people to deal with. This company is the worst ever.

Got into a write-off accident in February and had paid for first accident forgiveness with Aviva, so shouldn’t have had to pay a premium. First of all, the claim process was horrible, Kayla D, my rep, should not be in customer service. They sent my car 3 hours away before I could take my winter tires off and offered no reimbursement and it took over 1 month to get it all sorted out with me calling every other day. Now fast forward to September - they now sent me some baloney application for insurance that I had to fill out and mail back to them and no one could explain to me why I had to do this - and then because I missed something they sent back to me to fix and I filled it out again and sent back. Now because I didn’t fill out when I first received my g license (something the guy I was speaking with on the phone told me I didn’t have to worry about) they sent it back again and now won’t renew my policy because they needed it back by September 23! They just want me to pay as much as possible. My insurance doesn’t even expire until November - and now I need to wait for 2-3 business days to hear back! So ridiculous!!!

Worst company to deal with when you submit a claim. 2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle, which Aviva wrote off. On July 27, 2018, I was involved in a car accident where the other driver came out of a side street and sideswiped my vehicle. Police was called, and the other driver was charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has the same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low-balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though the rental cost was way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. The review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by another driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since the accident and no compensation from Aviva. Next stage is to get a lawyer and start litigation. I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that. I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva. DO NOT BUY INSURANCE FROM AVIVA.

My first accident in 50+ years and how disappointed and frustrated I was. After booking in the claim months ahead for a small damage incident, it took two weeks for the appraiser to arrive and another two weeks for the adjuster to give the go-ahead for a very minor repair to my 5th wheel even though the insurance company was notified months ahead when the vehicle was being booked in. I got the runaround and as the old saying goes 'I can deal with honesty but have a very hard time with lies'. Everyone just kept passing the buck and made excuses why there was no action. It took a month to do a two-day repair job. I will not use Aviva again.

Terrible, incompetent, abusive. RBC Insurance was terrific until Aviva got involved. Then it went straight down the toilet. Do not consider them as your insurance provider. They will only make bad situations much, much worse.