Aviva Auto Insurance Reviews

Was with RBC insurance before they partnered for Aviva. I have been with them for over 8 years give or take. Called to have my insurance policy switched to driveway coverage after deciding not to fix it since it wouldn't be worth it. My payment went through the day before for service I was not using, so I asked them to backdate it - something that RBC did in the past. They said they would not do it, so I asked to speak to a supervisor. I couldn't believe my ears when they told me it would be a 4-5 week wait to get a call back from a supervisor. I have never heard of such horrendous service. I can understand 4-5 days but more than a month proves this company is incompetent and does not care about its' customers. I then said I wanted to cancel my service and they said it would be a months premium. After 8 plus years with this company, this is the last straw. Just a warning: pls, do not give this company your hard-earned money because they will not take care of you. I speak from experience as I also had an accident a year earlier that was not my fault and they gave me the runaround for 2 months. Come to find out they removed my claim advisor from my account, so no one was looking into it after being told time and time again it was being handled. Just warning, this company is incompetent and they are liars and thieves. Save yourself the headache and frustration. The company needs to be shut down and its board should go to jail.

Disorganized. Overburdened front line staff. No access to management to assist with any issues. Will definitely go with another company after being here for 15 years.

November 2017 I was in an accident, it was a hit and run, I filed the police report and called Aviva to start the claim that went all ok but then it started. First, my adjuster forgot to book an adjuster to come look at the car, then he wouldn't respond to my body shop, so my car was just standing there for a week. Once the appraisal was done, they started the work, my car is a custom painted pearl pink car which Aviva fully knew when they insured me, they even had me send pictures of the car the day my policy went into effect. So as I knew because the colour is custom and half the car needed to be painted that the 2 sides wouldn't match, when I told my adjuster this, he told me it's my issue and go deal with the body shop, great cool thanks for all the help, he fully could have told me to just take it to their preferred shop if he didn't believe me and I would have gladly. My body shop was out of money on this job because they tried their best with the colour which the paint alone is really expensive. Oh, but wait, it didn't end there - a week before I picked up my car, I got a call from the rental company telling me I was responsible for paying for the last 3 days because apparently the amount I'm covered for ran out and my adjuster once again wasn't returning anyone's calls. This didn't end here, yes, I got my car back which now I have to repaint but I also spent Dec, Jan, Feb, Mar on the phone with so many different people that all promised that an adjuster was going to come take a look at the car since it doesn't match and that my original adjuster was going to call back... I'm still waiting. I don't want to seem like a brat but seriously, Aviva knew they were insuring a custom painted car, it was no surprise because it's written right in my ownership: "pink". Bottom line, I had a beautiful car that now is 2 colours.

Just a really, really, really, really bad experience. I was profoundly hurt both physically and then psychologically. And I got to walk away because there is no help for you with these guys.

Tried to ask a question about my insurance, the call centre girl just kept repeating the rehearsed sentences over and over without even trying to understand my question. The way she spoke was like "we don't do this, Right?; we don't do that, Right?" It was apparently their fault for not informing my car leasing company that my car insurance was reinstated after I suspended the coverage for a period of time. I think it's time to switch my insurance.

I’m waiting for more than 2 months now for the refund of my overpayments and letter of experience... Wrote more than 10 emails to my insurance broker and Aviva - No response.

Just as the title says - I was rear-ended twice in two months last year, not at fault. My adjuster kept disappearing, and ended up sending me confidential emails containing personal information of another client! Irresponsible handling of confidential information is a major red flag. I've had to chase them down in order to receive refunds for my child's car seat, which needed to be replaced each time. It's been almost a year since the first accident, and I am still waiting to receive a refund for the deductible I paid (even though it was not my fault, I was rear-ended). I can't express my frustration enough.

They charge me 420.00$ a month for insurance. I went to other companies for quotes and it was all in the 250.00-300.00$ mark... so I tried to cancel my insurance the day before it was set to renew (didn't know it auto-renews...), so they didn't answer and I sat on the phone for 2 hours waiting for a rep. By then I had to work, of course, they were closed for the weekend. So, Monday morning 8:30 am when they opened, I called to cancel... 308.00$ to cancel because they "insured" me for 3 days. They were rude, ignorant, and refused to send me my policy information and refused to let me speak to a supervisor. Absolutely will not be recommending them or going back to them. My 7 family members will also not be renewing with them. I recommend you do the same or Don't Even start with them. Nasty, nasty "people."

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!

Worst customer service ever. They always interrogate you like you've committed a crime. They accuse you of lying, even when the fault is their systems. I got a call saying the VIN number of my car was wrong. When I checked the car and the pink slip provided by them, they matched. I called them and told them so. They accused me of hacking into the system and changing it. Like what? The most retarded customer service ever