Aviva Auto Insurance Reviews

I have always believed that the relationship between myself and the insurance company is based on 'trust'. I have lost trust in Aviva. I was involved in a accident involving others. Stopped at the crosswalk when a vehicle half the size of our SUV ploughed into the back of us. Aviva expects us to take a substantial loss of our vehicle. We were innocent. We were stopped at a crosswalk! To replace my vehicle will cost me between 3-5 thousand dollars. Tell me, does that seem fair? Unfortunately this site doesn't allow to choose '0'. So I have to choose '1' star. Claims experience is '0'.

Customer Services Staff makes fun of clients and they expectations.
Undervalue your car price and they are not organized. Every time you call them you need to start your story again and again because they don't give to you one person to deal. They don't care about they customers at all.
Get stressed talking with them, and as soon this case is closed, changing insurance.

They called me at work today to tell me that damage to my car was wear and tear! The nerve. After being an RBC customer for more then 15 years, paying them without issue over the years, never had an issue with RBC insurance until Aviva took over the car insurance, this is the fist claim filed with Aviva. The rep told me flat out that the estimator report said it was wear and tear. You have to a complete idiot to believe that! It is very obvious it is not wear and tear! So I was pretty upset with Aviva, so she then said she will call the estimator and speak with him. So I called the estimator myself, and he said he put on the report this is a legitimate claim, never mentioned anything about any wear and tear. And he was not contacted by Aviva, he said he would contact them to try and straighten it out. I am going to cancel all my insurance with them. They are going to lose on this one not me!

I will try to keep this brief. No adjuster contacted me for three working days after I phoned immediately (during working hours) from the accident. The body shop and towing compound sought out me over the next several days because they were not getting information to proceed from AVIVA. The body shop contacted me for approval of repairs while AVIVA failed to inform me of any progress (they had been debating write off versus repair). I contacted AVIVA for information. The adjuster eventually (several days later) told me that although extensive damage that the car was repairable because the damage was less than 70% of the value of the car. I pointed out that, with simple math and the value and damage figures they provided to me, the damage exceeded 75% of the value, without regard to the 20% contingency that the repairs might grow by because the extent of repairs was hidden. The response was to up the valuation of my car by $6000 to make the math work. I requested a supervisor because nothing made sense and because the adjuster was bulling me into accepting their terms and if I didn't agree immediately to their terms I must assume immediate possession of vehicle including charges to remove from body shop and expenses to date and accept a cheque that would not cover repairs. The supervisor the adjuster handed me over to (by my request) turned out to be just another adjuster but fooled me until after I was beaten and agreed to AVIVAs terms. All of this happened when the other parties insurance accepted full blame and costs from the start. You never know how good your insurance is until you submit a claim!

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.

The worst insurance company ever. Very rude adjusters, keep denying my benefits while I have proves from many doctors, the only thing the care for is taking your money. But when it goes the other way around, they don't want to spend a penny. I believe the insurance system is there because when you get in a disability, there's somebody is going to take care of you. Not to make your condition worse. An honest advice, stay away from these robbers, and find a company that cares.

This company treats you like you are nothing just so they dont have to pay you. They cancelled my friends policy claiming how there was insufficient evidence guven but that it on their own judgement. The way they treated my friend is disgusting and questions their ability to examine human emotion. They need to stop ruining lifes everywhere and man up.

I was seriously injured in 2009 by a driver who t-boned me at a red light, Aviva insurance has been terrible from day 1 failing to provide help or support that was not forced at the hands of a lawyer.
Aviva is a disgrace to the insurance industry and confirms Canada as a 3rd world country of misfits.

I cancelled my auto insurance with them. The representative at the broker's office told me that I'll get some refund. When I called them, they told me they have penalized me to cancel the insurance. Instead of refund, I owe them some money. If there was a penalty to cancel the insurance, why the representative did not educate me on that. The customer service was the worst. They don't listen to their clients at all.

If there was a no stars review option I would have put that ... They are the most scamming cons I have ever delt with for my car insurance and my parents for their house and car ... Now where do I begin... I pay 113.99 for my not brand new car (06) for only plpd coverage cause they wanted me to pay around $200 when I've never been in an accident nor missed a payment and have went through excel (driving course) in my teens that costed just under $700 for them to tell me it only saves me $10 on my insurance ... When all of my friends pay 79-120 for half to full coverage. then they canceled my insurance on me and want me to pay $210 to open it back up so I don't have it on my record because I switched banks when I was paying my payments in one of their branches buildings and they gave me a deadline to pay my payment and sure enough I did and they took my money and still closed my insurance because I didn't have my new banking stuff for them when it wasn't going through my old bank in the first place.. Aviva works on prolonging claims two so they can throw the case out and not have to pay anything back to anyone ..... My parents garage fell down due to snow and the foundation wasn't up to building codes so they had to build a complete new one which was fine till they told my dad that he had to pay everything out of pocket and hey would reimburse them for the money ... Now MOST people don't have that kind of money laying around to rebuild all by themselves but my family is awesome and supports each other and my uncles were able to lend him the money , so my dad borrowed $30000 to put a new foundation down and sure enough once it was done they told my dad I'm sorry but you have to put walls and a roof up first before we can release anymoney so he got mad but when to friends to borrow more money to put walls and a roof on and this was the real icing on top as soon as everything was built they released enough money that covered the walls and roof but not foundation cause they told him he needed to show a permit of the old foundation and building so my dad went and talked to inspectors that worked these are for years and they told him that permits are only held for 7 years due to changes of policy's but they remember when the former owner had the building built and was able to track it down cause of previous owners wife , but as soon as my father said he had it Aviva told my Father that they wouldn't pay it cause there was no bylaw in the first place that covers that when they told us from the start there was and that's what their paying extra money for and high rates in paper work the whole 16 years they have lived there. So now my Fathers hired a lawyer and is taking them to court ........ Either which way we had a friend who worked for them and his job through them was to try and scam money out of elders and he had to quit cause it was killing him and eating away at him inside with guilt ....... Stay away from their scams they’re one of the worst company’s i have ever dealt with and heard about .... They only want your money.