RBC Insurance Auto Insurance Reviews

After getting quotes from numerous companies, I rate RBC as the worst. They interrogated me for 2 hours with questions no other company asked. At the end, they asked for LOE from the last insurance company and wouldn’t even finish the quote with a price until they got it. I’m so disappointed that I’m going to cancel my house insurance with them.

I’ve been trying to get insurance with RBC for 2 months now and all they do is waste your time. I’ve had to send in applications 3 times now and they keep coming back saying I have to wait another almost 4 weeks just for them to review it. And a few of them who I’ve spoken to are very rude and just say they cannot help me. I am very frustrated with them and have got absolutely nowhere with them.

Ever since Aviva partnered with RBC it's been a nightmare. Straight-up rip-off pricing. Terrible phone agents. They'll talk over you and hang up at their comfort during the middle of calls. Wait times were anywhere 40mins to 24hrs for them to call back if one of them chooses to. I've been on hold for 5 consecutive days 4hrs each day no one bothers picking up just stupid recording keeps playing over and over. I was a customer for 10years and this is the first time ever I had to call them to bind myself in headache. I will never give them my and family or friends business ever again. I am already pulling out insurance and banking with them and about 20 friends to follow. Yeah! Believe it or not... bye-bye RBC. KEEP UP THE IDIOCRACY TO THE MAX...

Very rude customer service. Call in about payment and was told if I don't like being overcharged I can end my contract. I have been with them for 15+ years never missed payment and I'm treated like that.

Sending out a PSA. Never ever go with RBC/Aviva insurance for any of your insurance needs. Over a decade I was treated with complete disrespect. The agent was incredibly rude, incompetent, unprofessional, would not listen to anything I said. Demanded I answer questions, told me I was lying to him. Cancelled my policy without my permission. Lost out on about $500 that they are refusing to reimburse me especially hard during Covid with less income. I’ve never been treated this way in my entire life. Apparently, all I’m entitled to be an $85 goodwill gesture. No thank you. Appalling customer service. They’ve listened to phone call recording and apologized but are apparently doing an internal investigation on the employee, which helps me 0. Congratulations for stealing from a family of their hard-earned money. Do not even give them a cent of your money. Atrocious company. Asked for a recording of the call but they refused to give it to me.

Just had a very unpleasant experience with an RBC Insurance representative while trying to cancel my car policy. When I asked for someone else to speak to they were much better. I would never go back to them and will endeavour to move all away from them.

I have spoken to 3 different employees within one day and all of them had different information. All of them demanded my confidential information and yet when it came down to it, after wasting hours of my day, suddenly they decide that they require even more information from me off the phone which was not disclosed originally within the first two calls. The final call was one of the most aggressive, rude & disrespectful representatives I've ever spoken to who was very hostile and made claims yet when I doubled checked her statements on authorized websites, they were all inaccurate. Do not trust RBC insurance agents. They collect a lot of personal information but they don't disclose honest, consistent & verifiable information to the customer or potential clients.