RBC Insurance Auto Insurance Reviews

We recently had a car accident where thankfully no one was injured. However, our car was totalled. I cannot comment on previous negative reviews here but our experience with RBC Aviva insurance was nothing like those comments. As soon as we reported the accident to RBC Aviva they immediately arranged for a rental car. We were at our RV in Sundre and had no way to get to the nearest car rental agency which was in Olds (approximately 40 kms away). No problem, the insurance arranged for the car to be delivered to us at our RV. Within a week our car was assessed and written off. We received a call from our insurance adjustor Colleen who was firstly concerned that we had no injuries and then gave us an offer for our car which was very fair (to be honest we were prepared to have to argue as we had the impression that insurance would always try to lowball). We were very happy with the offer and accepted. We were told that we could keep the rental car for an additional week if necessary to give us time to replace our car. From day one speaking to Shannon to report the accident, to finalizing the incident with Colleen we were extremely impressed with the service and having been loyal RBC customers for many years, we will continue to be loyal RBC Aviva customers.

I had great service with RBC! Friendly customer service, efficient and great overall satisfaction. I had put in a claim because I was hit in my parking lot at work. I received a rental car while my car is in the shop getting fixed (which they arranged everything for), they also replaced my daughters car seat and sent me a reimbursement check very shortly after I submitted the receipt.

People only seem to write about their bad experiences, for me I had a great one!

When I was almost killed in a multi car collision I cannot say enough good things about the way RBC handled my claim.

One negative experience when getting a quote. The rep did not understand my request and made several calls to underwriting. Because of this underwriting quoted me too high and put the onus on me to fill out a new application to get my rate lowered. Really frustrating. Positive claim experience. Wrote off my 2 year old car. Found out I had a portion of my policy which allowed me to get the value of the car as if was new. Everyone was very transparent and easy to deal with every step of the way.

I had a critical situation where my brother drove my car and had bad accident. The support i got was amazing! He was empathetic, he was kind, understanding and provided wonderful customer service. Although my broker was not at all prompt and helpful but because of my agent my problem got resolved quickly. He is very knowledgeable and he knows the laws and rules properly.

I have nothing but a very positive experience in dealing with a recent vehicle accident.within 24 hours local branch of mark and Melissa had me in touch with claim adjustor colleen then immediate appointment for damage assessment followed by a call from repair shop. car star did a remarkable repair job, rbc had a rental on repair site entrerprise who were very accomidating.colleen claim adjustor even called me to to let her know if repair was satisfactory. in the course of this unfortunate accident I dealt with very caring kind people.many years I have dealt with public and your company has risen to a very high standard in my eyes. who else would one want to deal with if you had a tragic misadventure.rbc you rock and I thank you cheryl

Had my vehicle vandalized ten days ago while parked in my driveway. RBC was fantastic at handling my claim. They coordinated "valet" service whereby a tow truck was arranged to come to pick up my (undrivable) vehicle and take it one of their preferred repair shops, Assured. A rental was also dropped off at my house from Enterprise. Everything was arranged for me. Both Assured and Enterprise called me to arrange for appropriate times to pick/drop off vehicle. My vehicle was ready today and tow truck dropped off my repaired car to my driveway and Enterprise sent someone over to pick up the rental. I have nothing but positive things to say about RBC and subsequent service received from repair shop and rental place. Great customer service from all parties involved - during a stressful time.