RBC Insurance Auto Insurance Reviews

I had to cancel my father's auto insurance and house insurance because he passed away, this took well over 3 hours in total to do. The person handling it was nice but this system sucks, I am pretty sure I could have taken auto and home insurance and got it in about 10 minutes

I called the service number on the policy document received with a billing question about my car insurance policy. Was on hold for over an hour. The line connected and I got the message about the call being recorded then was placed back on hold. 5 minutes later someone picked up and told me I had reached the wrong department. She placed me back in the cue. 10 minutes later someone new picked up and told me again I was sent to the wrong department and he instructed me on how to call in the right way which I had already done. Put back in the cue only to go through the whole connecting set of questions and then was hung up on. Called back and now I’m told will be a 3.5 to 5-hour wait. It’s ridiculous.

Trying to amend the auto policy, been waiting since 9:00 am for a return call it's now 4:21 pm with no callback! Terrible customer service

We just purchased a second vehicle, and called in to add it to the existing policy. 2 hours and 15 minutes in total! Unbelievable!
Based on this fact I will never ever use Aviva again. Now I worry about how long it will take if I ever need to make a claim. Originally it was RBC insurance, which had great customer service and agents were knowledgeable and efficient. Never ever again... Will be looking elsewhere when the policy is up for renewal.

The most frustrating experience I have ever had with an insurance company. When you call the 1-888 number, the typical hold time has been between 1.5 to 2 hours. They only occasionally give you the option of getting an automated call back when one of their representatives is available (out of 4 calls I was only given that choice once). Mostly you will sit there listening to the same hold music endlessly looping. It's enough to drive you crazy. Once you actually get to speak to someone, they are fairly helpful, but they still can't seem to solve one of my problems. While I have used their online access in the past, it no longer allows me in. When using the "forgot password" option, it will only allow the reset to be sent to an email address that they have incorrectly entered into their system and I have no way to correct it, so of course, I never receive the reset email. When I explained this to the representative, he said he would send me an email to my correct address for the reset. Of course, I never got that email, so he obviously did not follow up after hanging up. What a joke. That means another 2 hours on hold to get this fixed.

Been with RBC for a long while. Aviva comes in and suddenly crap is happening. Out of nowhere a rate hike of 50%. Nothing, I mean nothing has changed. No explanation that made sense was given. I have a Ram 1500 and the agent said that the underwriters viewed my area and because there are so many Rams with claims in my area that my rate would increase. I'm supposed to just accept that? Obviously, there is something behind the scenes going on. I'm shopping around now, but what a letdown. Just when you're comfortable, someone has to come along and disrupt your comfort. Taking away discounts is another issue altogether. They don't care about customers. Guaranteed.

I was a client of theirs for 9 years. Last year I was rear-ended and I have to send emails each week requesting an update but my broker refuses to call me back to answer my questions and explain to me the process in supplying my medical bills... Horrible customer service. Then this year my insurance was up for renewal on March 9 (Saturday), I mailed it over March 3 - I realized it was tight but was optimistic that it would arrive on time. I hadn't heard anything or got any mail regarding the application, so I figured it was sitting on someone's desk awaiting approval. A month goes by and I decide to call. Turns out it arrived March 11 (Monday) and they internally marked it as "too late" and threw it out, they didn't issue out a mail informing me... they didn't send me an email..they didn't call me - NOTHING. So I started up a new application with that guy and he told me if I don't hear anything in 2 weeks then call back... I waited the 2 weeks and this time they say it was thrown out because I didn't put "n/a" in the appropriate boxes and that now because I was a *brand new client* I could only purchase full coverage as opposed to the comprehensive/liability that I wanted - with no reasoning. They informed they only communicate via MAIL which even if it was true, I would have received a letter from them the week previous saying my application didn't go through, but I didn't get anything. So to sum it all up their customer service skills are non-existent. They require hand-holding and harassment for them to take your money. It's not worth your time... I called up another insurance company and got everything finalized over the phone and email within 30 minutes. How easy the other company made the process almost brought me to tears because of how long I put up with RBC's crap.

Had a total loss accident, not my fault. They paid me reasonably but took a lot of effort to get the money and they took the rental car back the day they cut the cheque, I had no money to get new wheels. Replacing my 2015 car with a 2018 my insurance doubled, they gave no reason why, just said it's more expensive, well duh. I ended up going with a 2-door from a 4-door, well whoa Nelly the insurance went up like crazy now from $750 for the 2015 to $2400 for a 2018 2-door model. Customer service is horrible, called in 5 times to 'prove' to them I have forward emergency braking on my car for a 10 percent reduction. Just spent the last 2.5 hours talking and on hold. When I sent them proof from the dealer, they still couldn't figure it out. Finally, she said my premium would go down less than 10 dollars a month for this??? I've completely had it with them now and in 1.5 months, when my term is finished, we will be moving to another company, just out of sheer frustration, oh and every other company is from $300 to 600+ cheaper a year. I'm a 47-year-old male with 30+ yrs licensed and insured with one accident under $2k which was at fault over 25 years ago, no speeding tickets in the last 12 years (one I got was bogus). Wife insured 25 yrs and no accidents at fault and this is the treatment they give us.

Just want to switch vehicles insured... started at 6.30 pm phoning their system kept going dead... 8.00 pm and still no answer... I am looking for a new insurance company... can't change things or make requests over the internet either... look for another company that values you as a customer!

Very long wait times on the phone. They have a callback feature but you are waiting up to 2 hours for a callback. Different answers to questions from different people. Very confusing and frustrating. Better to spend the extra few dollars and deal with a broker than have to deal with this nonsense!!! Stay away is all I can say!!