RBC Insurance Auto Insurance Reviews

Customer for a number of years here, called in to add a second vehicle to my policy and waited in their queue for an hour and a half, only to have another hour and a half of my time wasted talking to an outsourced call centre to be denied adding the vehicle purchased simply to go to work with and occasionally bring materials home in to the policy. Mentioned I might occasionally use it to move a few pieces of lumber at work around to make my life easier but mainly to bring material home for personal use and they told me they don't have a "product" to cover that and because I will carry lumber in it, they won't insure the truck. How do you not have a "product" to cover a secondary vehicle (multi vehicle discount) because I might throw a 2x4 in it? Ridiculous reasoning, very poor explanation of the reason for denial and incompetent underwriter to deny an addition because of personal use of a vehicle. Cancelled my insurance with them immediately and am switching to someone who is competent and doesn't waste three hours of my time for nothing. Avoid them at all costs if you use your vehicle at work, or use a pick-up truck for its intended purpose.

My experience - I relocated from one city to the next thinking my son's father was going to be moving with me; this didn't end up happening though. However, RBC for some reason didn't "believe me". They wanted me to track down my son's father (who is abusive) and ask him for his driver's licence number. I asked to speak with a Manager; the same thing. If I didn't provide his licence number, my insurance would be cancelled? I am now with another insurer (AWESOME carrier) and they could not believe RBC treated a customer this way. I was told by this company that all that needed to do was to write a statement stating my son's father did not relocate to the new city with us (this is what the new company would have had me do). They are also really expensive with rates in comparison with other providers. Go with an insurance broker who will shop deals for you. NEVER go with a financial institution. Horrible experience. My deductible is now 1/2 of what RBC was giving me and I get lots of other bonuses as well. I had the bare minimum with RBC; when I switched to another insurance company, I was already down $30 per month!!! My plan was renewed this month, and it is down another $35.00!!!

My niece's car was rear-ended last December 2016. When she got the police report, she wasn't at fault. The car that rear-ended her was under RBC Insurance. My niece has been calling and RBC Insurance since December and until now did not even bother answering her back. What a bunch of crooks!!! My niece was told by her insurance that she has to follow up with RBC because her insurance was not comprehensive. So to RBC... it's nice to collect monthly premiums but when it's pay time you try to run. What a bad insurance company you are!!!

I called them to see if I have to move to my mother`s house so get a lower insurance but they kept me on the phone for 1 hour and finally said someone should review my claim since they dont know what is the truth ( means I am lying to them). waited for 48 hours for a call back and finally received a letter saying my policy has been cancelled...

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care

Did you know that appatently RBC/aviva can't request accident/police reports to identify the at fault driver involved in the accident?? Yeah apparantly thats up to us to pay & do the leg work for. Almost 30 days have passed & my adjuster still hasn't even tried to obtain the police report and actually argues that they can't request a copy period. Well...a week ago it was that they couldn't get a copy yet and the week beforE thar it was that it would be faster if I just paid out of pocket...terrible service terrible company

Hello, I am a 19 year old and as of yesterday I was forced to remove my name that was under my premed policy. My parents have been with them for 10 or more years and as far as I could remember I've never heard my parents complaining much about them. Like my first car accident they were helpful and didn't give any problems to me but my second one... Horrible situation and still on going. Since my car was a write-off I had to buy a new car and add it into the policy, called em up had no problem adding it but I thought that the papers were said that my mom is the owner and I was a co signer or whatever, so I told Walter (the rep, he is a very nice person ) that it's under my moms name. I also requested them to send proof of insurance papers to the dealership and it was no problem. The next day I picked up my new car and I was so excited of course. My family and I all went to sign the papers but said that the insurance papers haven't come in so I of course called rbc and told them the situation. But this representative named "Gill" or something similar totally messed everything up. Because the adjuster (Daren or Darrel i forgot the name) was negligent to asking me what actually happened in the accident, he just put me at fault. Like the reasonable adjuster in this case would actually ask for a fully detailed explanation of the accident but since for the time being I received a ticket it's assumed my fault. Keep in mind no one said I was guilty, not even the police officer said I was at fault completely. So what gives you any authority to tell me that I'm fully at fault? Obviously insurance wise it's a yes or no thing but I'm still waiting on my court date in 2-3 months for the not guilty plead and it's a shoe-in for my ticket to be lifted from the situation it's been in. BASICALLY, what Gill did, was he put me as an independent client and made out premium go through the roof! We paid I'd say around 190/per month it's good price. He said because of the accident that I was not at fault at the premium would go to almost 600 dollars a month like hello sir, who is going to pay such an ungodly price for that ???? My family and I do not have high income, we are an average household who will no longer put up with such prices. He said it's either I pay that much or I remove my name completely off the policy. I just decided to take it off completely. So now my beautiful new car is sitting in my driveway, untouched since my dad drove it home. My dad is very mad and upset at this and we are for sure changing companies as soon as possible. Sorry for such a long review I just needed to get that off my check. Thanks

My policy was dropped because I called for help on filling out an rbc paper and they wouldn't help me. I was told to fill it in the best I could and if it wasn't enough they would call or send it back.instead I signed for a letter at the post office that was rbc dropping my xlam because it wasn't fully filled out and she said she received it on the 30th day just in time but was not willing to help me any further and told me to go to a local insurance company.
This was after a previous argument with them a month beforehand a representative told me maybe I should look elsewhere!!! So take the representatives, the customer care lady any my advice and go elsewhere. Anywhere but rbc!