RBC Insurance Auto Insurance Reviews

Unreasonable company. Having to prove my innocence all the way. Stay away from this company

I had RBC since 2013. I called in to change my address and at that time divulged that I was likely going to be living with a licensed driver. However, this never ended up happening due to severe relationship issues with my ex (abuse). I informed RBC that my ex never ended up moving or living with us, but it's like they didn't believe me. What ended up happening is that this company demanded (threatened) that I contact my abusive ex to get his drivers license number and insurance policy number or my insurance couldn't be renewed. I spoke with a Team Lead, and frankly, they didn't care. They gave me until May 1st to track down my ex or my insurance would be cancelled. How an insurance company can put a woman at risk, demanding contact with someone who threatens my health and safety is incomprehensible to me. At the end of my phone call with a Team Lead (Lativia), she had the nerve to say "Thank you for being with RBC for so long". There are so many other insurance companies out there who are more customer oriented. My advice? Stay far away from RBC. Most of their advisors are also fresh out of schooling, really inexperienced. Very dissatisfied with my overall experience with this company. I've since located a new company who has given me a cheaper deductible (half of what RBC charged me) and I'm also getting home & auto for $13.00 cheaper (per month) than my monthly RBC auto quote. RBC cancelled a client who has had no accidents, charges or claims in the three years I was with them. Way to go RBC! Thank you for your so called "incredible" customer service and "outstanding insurance"...what a joke! Thank you for potentially placing me into a threatening situation, all so u can write my exs info on my file notes.

So long story short. I've been with RBC Insurance for years now and the first collision I had ( not my fault, some one ran a stop sign and hit me dead on) they are playing games. The adjuster came and evaluated my vehicle. They evaluates using used and after market parts and this was only brought to my attention when the auto body shop guy told me. I called them up and apprently if your vehicle is driven over 22000km rbc will put aftermarket or used part in. I drive a new volkeswegan suv and have a lot of km but still I don't deserve aftermarket part. The estimate they provided was around $7300 but with original volkeswegan parts it's a little over $10,000. There telling me if I want original parts I will need to pay out of my pocket.
oh and this is recent incase you wondering. Like within 2 weeks.

This is by far the worst auto insurance company with the worst customer service.

DO NOT USE.. NOT RECOMMENDED! !!!

On the highway i got hit from the back i was not at fault till yet they want to find something against me and questioning me what am I doing on the highway, adjuster hanged up the phone on me this is the worst insurance company ever please do not get this company has your insurance provider they dont care about you and they will treat you like shit. It been 4 weeks after 30 days if they dont settle me am going to sue this garbage insurance company.

had a not at fault accident, i was rear ended while i was stopped at a red light spoke to them first they said they would call me back in 1 hour , but I did not receive a call at all for a week, I called back and they kept giving me the run around its been 3 months with nothing called over 100 times left the adjuster voice-mails and they never called me back not even once everytime i call customer service and complain they tell me the adjuster is on vacation and they assign me a new one and tell me that they will call me back and it never happens my car has $6400 in storage fees and I have spent $3000 on rentals out of my own pocket because they are still telling me they are not sure if i am going to be covered and their investigation is taking forever . Avoid this company at all costs its not worth it no matter how cheap they are they are scammers and just take your money they dont help you when you need help they just take and dont give!

Long story short I was paying about 200 a month. On the highway I was hit from behind by a truck that was rolling forward and I was told it was my fault because I switched lanes and there was plenty of space... the truck had a video to prove the accident, he also stated he didn't see me and they closed my claim accident ND didn't bother asking for the info. Sketchy right? I started paying $602 with accident ND new company and after a year $540!!! Don't let this happen to you. The guy mysteriously went on vacation and said my file couldn't be opened to get the video surveillance. ... total screw job. Now Im stuck with almost triple the rate. They don't care about you at all. If I could vote negative 5 stars I would, they are also rude and treat you like you're a liar.

Car total lost, not my fault. Contacted the adjusters for my benefit package claim, never got reply. Until today, received NOTHING.

Yup - just like everyone else... No previous accidents. Paid into RBC for years and my first accident was being hit by a deer... My adjuster too, went on unannounced vacation, even though it didn't matter as he never called me once in over a month. Ill informed customer service cost me thousands out of pocket and then, they had the nerve to send a letter cancelling my insurance due to "material change in risk". Essentially, not only did they use their power to do as they wanted, they did a very serious "cancellation" action which pretty much guarantees you are marked for life when it comes to insurance quotes and coverage.

I would be scared to hear how they treat an at fault client! I gave one star ONLY because I had to. They deserve zero stars.

I was in an accident and not at fault, my insurance adjuster took over 5 days to contact me after filing a claim. It took 12 days to have my vehicle appraised. Then another 5 days to hear back from the adjuster that my car was written off. I called the adjuster over 50 times in this month long process and she never answered her phone once, she never returned voicemails, or emails. I called the call center and they would send her messages on my behalf and still nothing, I spoke to her manager and still received poor service. This is the most stressed Ive ever been and its caused by my own insurance company. If i didn't answer my phone ever or return voicemail or emails I can tell you I wouldn't have a job.