TD Insurance Auto Insurance Reviews

Have been with them for many years 20+.
Rates go up every year. Accident and claim-free.
Have both home and auto with them.
Will not be renewing.
Stay away from this company!!!

Avoid TD Insurance at all costs.

I'm tired of waiting close to an hour on hold or getting premium increases just because you change something minor. I'm over 60 years old with a clean driving record and finally fed up with TD Insurance. A manager at TD just told me they are playing catch up due to increased claims and other... They will increase your rates any chance they get.
I made one phone call to another insurance company and saved $800 per year and doubled my liability coverage from 1 million to 2 millions.

Their service is not good. They talked to me 313$. Now they are charging me 517$. I have no accident. I have two please tickets. My car price is just 6000$ just and an insurance monthly of 517$. It is profitable for my car...

Premiums only increase despite not having tickets or claims. I was forced to reduce coverage in order to afford $. There had also been items on my policy that I never approved or knew of.
Service is non-existent. They do not make you feel heard, acknowledge the complaint, express empathy or help. To speak to a supervisor they request for you to receive a callback, which you never receive.
Despite having my card on file and me authorizing payments my policy was almost cancelled due to non-payment. I spent 15 hours/4 calls trying to reach them & sent online messages.
2021 I was charged for updating my mailing address but not told until months later. I was told my premium was a certain $, but an agent 2 calls later told me it was actually less $. I owe them money, somehow, despite them charging my card.
There is a lack of transparency, you have withheld info or told incorrect info, impossible to actually accomplish anything, TD is crooked!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

Overpriced paying $100 less than my truck payments and have a clean driving record. They never take out money when they are supposed to say on my yearly bill chart that payments are going to be taken on the 18th of every month but rarely ever do its usually either my car insurance or my rental insurance one day and the other a day or 2 later. Then if I don't notice they haven't taken it and use it I get charged $45 by the bank and get a late fee from them when if they would take it out when they are supposed to the money would be there

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.

I was a customer of TD auto insurance in Kingston, Ontario, for one year with a new car. And most of this year is the pandemic year 2020, which means minimum driving. I just drove 3000km with no claims and no records of any kind. My reward for my good driving history is the increase of 20 dollars in my monthly payment during the renewal process. I asked them to rethink my rate, and they told me to cancel. And I did it immediately. It is frustrating that these companies rob us of high charges, and there is no one in Canada to protest it.

I had TD Auto insurance for 3 years now. Each year my rates went down. Not by much but down. Completely clean record. My insurance just renewed and my premium went up to $900. That's right!!! I went from $176 monthly to $246 monthly when it should have gone down. Their explanation was due to COVID. How is that my problem? Needless to say, I will be taking my business elsewhere!