TD Insurance Auto Insurance Reviews

I was with TD insurance for 16 years and I'd give them a negative review if I could. I have never made a claim or had an accident. I moved to an extremely small town a few months ago and they doubled my renter's insurance premium. They made the claim that there must be a lot of crime in the area. So I went from $30 to $60 a month. I called around for quotes and was getting them in the $15 to $20 a month range, so I cancelled and they decided to raise my auto insurance from $115 to $155. I got quotes for $80 to $100 a month elsewhere, so I cancelled everything with them. Now they owe me a refund and will only tell me that I will get it back sometime in the future. They won't even give me a date. You have to sit on the phone for hours trying to get through to someone. Absolutely horrible customer service.

I recently sold my vehicle and cancelled my insurance. I was told it took 3 business days to be given a refund back to my credit card. After 3 weeks, I called to advise and they said: "oh it will be there either Monday or Friday". Now it's been over a month and still no refund!! This is MY money and with this day and age of computers, the fact that they take 6-8 weeks is utterly pathetic!! Also the fact that the girl told me 3 days is a lie. Then in order to follow up with someone, you have to wait on the phone for 30-60 minutes. BE PREPARED TO WAIT SHOULD YOU EVER EXPECT A REFUND. FUNNY THING IS IT TAKES THEM 30 SECONDS TO TAKE MONEY FROM YOU!!!

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!

I had TD car insurance for 15 months until I sold my car and went to travel. I was told I will receive my reimbursement for over within 2 weeks as a direct debit to my bank account. It has been 6 weeks so far and I have not received anything yet. The customer service is frustrating and horrible. Had to wait hours on a phone to finally to talk to a real person. I suggest avoiding this TD insurance at all costs!

I had 3 accidents. Two last year and one just about 2 weeks ago. I have switched insurance companies now. I got a phone call from where my car was being repaired. It was stated that I was showing a 500 deduction for at fault. I then call TD to inquire about such a claim and it was confirmed. So I need to pay another 500 out of pocket because they say I rear-ended him. Now almost 10 am and 1 claims adjuster. Done. Glad I switched

TD Insurance takes advantage of the little guys. Auto accident with the at-fault driver admitting fault at the scene. Also unbiased witnesses on scene and 1st responders, by chance on location, as witnesses too. Police Charged TD Insurance driver but after 1 year TD Insurance has failed to repair nor pay out the victim ( the other driver). The victim had a green light going straight thru an intersection but was T-boned by TD Insurance Driver who failed to yield to oncoming traffic and made an unsafe left turn plowing into an innocent driver.

I am paying $190 per month (extra $30) for their program that when I got into a collision they will replace my vehicle with a brand new one (since my car was brand new in 2015 until now). But when I just want to claim for a Hail Damage, they want me to pay $1000 for it. I thought I had a good coverage but turns out that all the money that I paid was just a waste. Not to mention that I waited for more than an hour on hold to talk to the Claims Department agent. What a waste of money and time. I had a bad experience with TD when they screw up my Property Tax, now another bad experience with their TD insurance. NEVER AGAIN WITH TD.

I've had over 10 accidents, all non-fault. So my story begins, I have a previous accident some time before or after June 2017. I had anxiety and was currently off work due to these issues, so I get an email from my very rude advisor stating I was 100 percent at fault, when I inquired "did you get a police report" (I always call the police, especially in this case). She said "no, I didn't need to bother because his story matches with yours". I was very upset, to say the least, I told her "go get a police report before you decide without knowing the facts". Needless to say, it came back 100 percent his fault, which then I received a very unpleasant email, rude and almost snarky. I called the office and spoke to the manager with nothing in the end. Second time I claimed, which was at the end of Aug, again police involved etc. The day I pick my car up telling me again I owe 250 because of it being 50/50. We are now in November without a police report coming back, again, same rude service. Now today I had picked up my car after someone had changed lanes on November 1st, and hit me. I went in to pick it up and was told I need to pay 500. (Mind you, I called a few days before and they confirmed that the other party was at fault) I phoned them to speak to a total slob. (Which they never called me to let me know my car was ready, or, well, anything, really, during the time my car was in getting repaired.) When I inquired about what was going, I was told that they are still "looking" into it. I said the car was hit over 2 weeks ago, with no response to that. She then said "oh, the deductible is 250". Now I'm out 500 dollars with no explanation. I'll never recommend TD Insurance to anyone.

I had an accident a year ago. I was rear-ended. The emergency services recommended that I pull to the side due to safety (which I told my TD adjuster and she said "I hate it when they do that"). I didn't feel safe at the location of the accident since it was a major highway. #1) No sympathy or understanding from the adjuster. Then, it was clear that I was hit from behind, the guy was tailgating and didn't have enough space to avoid me when I had to stop due to the car in front. How am I at fault when I was the one hit? You go and talk to their adjuster. I had to pay 50/50. #2) My adjuster never came to look at my vehicle. The other party's adjuster did, for damage estimation purpose. #3) My adjuster looked for faults in my statement and even yelled back at me. I was frustrated with the situation and obviously it was voiced through my tone. You'd think she would be professional about it. #4) I find out from the other party's adjuster that it was to be settled through 50/50, me holding half the fault. I asked if they could access road cameras or dash cams to view the evidence since the other party hit me at a major exit/highway location. Obviously, they said no. #5) The other party is also with TD Insurance, which makes me wonder if the company did not do this just to profit themselves since now I have an at-fault record and will have to stay with them if I don't want to pay double my premium with other companies for at least 5 years.

I hate to say this but TD service and employees sucks. I got involved in a car accident few weeks ago. Even though it wasn't my fault they failed to provide service. (forget about good) my adjuster was from NB and she is the worst person I have ever deal with. No contact for two weeks. I called daily to get my papers and they simply ignored me. Finally get papers that my vehicle deemed a total loss after almost a month, they only giving me 40 % of my car price. Got an accident and screwed by TD. Now I am financially and mentally damaged. After paying 60 months of payment I got this disappointment. Cancelling both my auto and home insurance and also insurance of my family.