TD Insurance Auto Insurance Reviews

I had another insurance for 6 years, but a year ago I got a good rate on Auto Insurance from TD Bank. So I signed up for both home and auto insurance with them. Being a single person and driver with 19+ driving history and no claims or tickets in 19 years, and with 887/900 credit score, I consider myself a good customer. To my dismay, I received renewal documents from TD insurance a week (!) before the renewal date and with a $500/year increase in premium. How would you call this insurance? I call it scam artists. Needless to say, I switched back to the previous insurance and do NOT recommend anyone to use TD Insurance neither for home nor for auto. They'll lure you in just to hit you with a 25% increase the following year. Shame on you TD!

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

I had one claim, small, for lost shingles from a wind storm. I was disconnected several times trying to get a hold of someone. It took over a month to actually get someone to fix the roof, and a week just to get someone to tarp the roof. I am currently on hold and have been for over an hour, just to change my car information. This is the worst firm I have ever had as an insurance company.

I was getting a quote for auto and home. I am not an insurance agent so I don't know what question to ask except a few questions on liability and deductible. TD would not email quote for me to look at the details and ask me to decide on quote on the phone. The key thing here to remember is once they issue a policy, you pay the money and they will mail you the details. However, if you find any issue and want to cancel the policy, there is a heavy penalty. When it comes to customer-centric policy, TD is 100 years behind.

I just want to activate my TD Advantage but can't call them last 3 weeks. My records for house and car are all clean but they are trying to raise the payment every year. Each rise is about 5-50%. I must add another driver next 2 weeks and very worry about can't get a hold with them to do this. I am working full time and can't call and wait all times like this. Please!

I had been with Meloche Monnex for almost 30 years. I stuck with them because back in 1990, Meloche Monnex was the only broker willing to provide reasonably priced auto insurance when I had only a year of driving experience. I moved last month and called to advise of a change address. On the first attempt, I waited an hour without getting through. On the second and third attempts, I waited 45 minutes without getting through. On the fourth attempt, I got through after over an hour. In response to this disgraceful customer service, I demanded that my home and auto policies be cancelled. Only good thing I can say is that management allowed me to cancel without penalties. I'm not sure what TD has done to screw up the business model of Meloche Money, but it is a total disaster. Like a previous reviewer, I went to CAA and ended up saving $300 a year on my home and auto policies.

I have been a TD insurance customer for 15 years! Only 8 months ago I cancelled auto insurance didn't need anymore, have decided to buy a used 2000 thought I would check the cost with them, I have one speeding ticket 2 1/2 years ago and one handheld... I still have home insurance with them... And they are refusing me coverage! When I decided to get a vehicle I will take somewhere else as well as home insurance... I work in automotive and every one of my clients will also be referred to another company

I was a customer for several years, home and auto. Never had a late payment. Came upon tough times, had 2 late payments within a year, and they demanded I pay the entire balance or I would be cancelled. Obviously, I had struggled to pay the 150$ or so, therefore, 1400$ was not about to happen. A few months later I had paid them off, and now they will not give me a new policy. This just goes along with the current TD theme of customers are only measured by what they've done for them lately. Unless you are perfect, not a great place to go. They will not work with you to solve any issues.

Hi all, I sign up for the TD home and auto insurance policy 1 yr ago till today. TD insurance guys increased my insurance $20 more without any clams from me, I didn't even change my addresses. When I called them, 0 customer service, 0 help from them. They said claims in my area is the cause of the increase in insurance. It's the same thing as one rep offered customer world tour, next rep got fired for his false promise. It's same as one did crime and police handcuffed innocent sitting next to him. It's the same thing that one's credit history is screwed up, another friend got mortgage denied. It doesn't make any sense, I wonder who comes up with the most stupid policies on earth. TD you guys are losing business, good customers like all of us, shame on you guys. Very greedy people and shameless liars. Very unhappy and pissed off by TD home and auto insurance.