TD Insurance Auto Insurance Reviews

My mom (senior) was paying insurance on her trailer for a decade only to find out that she’s wouldn’t even be covered because it’s been sitting on a rental sight in B.C. At the time of obtaining insurance she gave the agent the information. Not to mention that she requested several times to have an added co-owner's name removed from the policy. TD is also very expensive for car insurance coverage.

I was in an accident, found to be the other drivers fault. Four days latter the adjuster showed up to view my Vehicle. at this point i thought things are moving smoothly then a month passed and then another... after waiting on hold for hours leaving multiple messages and e mails i received an offer (low) I had to find local adds to prove replacement value. after an additional month after countless calls, waiting on hold and e mails i finally received a reasonable offer. I inquired about buy back and they stated 35% of pay out... I asked for a copy of their policy stating this and wouldn't you know they don't have it on a document. Dealing with your insurance company should not be like dealing with a greasy used car salesmen. After all is said and done i feel like i need to take a shower and find another insurance company fast . My advise is RUN FAST don't let the big bank name fool you. Terrible!

Your company stole thousands of dollars from me by lying about my insurance coverage and then your ombudsman who is supposed to handle issues NEVER contacted me after I asked them to. This has been years now where I have you guys lying to me in every conversation I had. I was told the recording of me asking for I strange was A)never existed since I never called, well I had the phone record proving I did. B)I called but didn't ask about my insurance which was an outright lie because the day I realized I was out of work and could hardly move I called the only two loans I had to make sure I had insurance. C)the call recording was corrupted and couldn't be reviewed. The company cost me thousands of dollars in a time of need when I was hurt and out of work and I will never stop mentioning it because everytime someone says "they will look into it" nothing ever happens. I paid for your services coming out of a bankruptcy and the interest was near 20% and you guys still felt like screwing me over for 6 months insurance coverage because of a mistake made by one of your employees. When I was finally able to walk again I was able to check my paperwork and noticed I had insurance all along. You guys are despicable. I will remember to post and warn others about your company frequently. Go ahead and try and charge me for slander for speaking the truth. Don't bother messaging me to "sort this out" as you have many times in the past and still always "regret to inform me there's nothing you can do" well there's nothing I can do but continue to spread my story.

They will only fix parts of your vehicle they want to and not all the issues that were affected by the accident. Then tell you that area was not caused by the accident and won't fix it. I messaged them about it over a year ago they kept saying they will get back to me then they just say no were not fixing it because it is rusted so it wasn't caused by the accident. It is rusted because it's been a year I'm waiting!

Someone had a side collision with my 2013 Acura MDX, admitted to being at fault. TD promised to fix the car because I am on a comprehensive insurance package. Took the SUV to the auto-shop, and they started demanding I must pay $5000 for the damage unrelated to the accident. All pieces of evidence show that the "altered quarter panel" is a result of the current impact of the collision.
Looking for an auto insurance company? Kindly remove TD insurance from your list.

I have been insured with TD for years but now I’m battling with the scamming ways that they try to say I have included windshield insurance on my Jeep, a brick fireplace in my home. I have never included windshield and I don’t have a brick fireplace. I have been charged for both for 7 years plus. My policy never included my common law but I also was paying for that through monthly withdrawals. None of this has been resolved, I’m always told try will get back me!

Absolutely terrible experience with TD Insurance. I filed a claim for severe damage to my bumper and undercarriage of the car. I was driving down a dark road late at night (no streetlights) and as another car was about to pass me going the opposite direction. Just as the car passed I was struck by a moving object. I know with 100% certainty that it was a moving object as I saw something moving out of the corner of my eye just before the impact was made. I assumed it was an animal since we do have a lot of incidents like that on that particular road. TD insurance lied to me throughout the process, first telling me that the adjuster would likely be there to take pictures the next day. It ended up taking 4 days. During that time I was stuck paying for a rental car. TD insurance called me on the 4th day after the claim was reported to tell me that they were changing the comprehensive claim to an at-fault accident and claimed I hit a pothole or chunk of ice in the middle of the road. As I mentioned before, this was not possible as I could see in front of me the whole time and whatever hit my car was moving. A pothole would not cause front bumper damage and a piece of ice wouldn’t cause severe damage to the undercarriage of the car. On top of that, the bumper was damaged at the corner of the car providing that whatever struck my car was moving into the path of my car. Additionally, TD insurance tried to quote the claim based on used parts from a scrapyard. I will be cancelling me and my wife’s home and auto insurance immediately and we will never do any business whatsoever with TD as a whole. This company has no integrity and will try to screw you out of any money they can.

They did nothing for me. Put in a claim for motorcycle damage from a massive pothole that was unavoidable. Would not cover the costs for assessment of damage from Harley Davidson dealer. Did not pay the GST on repairs and were unwilling to go after the owner of the property where the pothole was to cover my $1000 deductible.

A TD insured driver ran over my 8 year old on his school crosswalk on Feb 23, 2016 and has not provided daily provision and only a small amount of medial provision for his care. We're a TD mortgage holder and we deal with absolute poverty as TD insurance does not provide daily care for "caretakers" of impact victims under 18 when their drivers run over kids on crosswalks. We are forced to take welfare to survive. TD mortgage has reduced me from General Manager status to "homemaker" on their records, due to caring for my son, and denied me a second mortgage to stop foreclosure on our as TD insurance refuses to proceed with settlement offers 3.5 years. I had to sign with a private lender as we wait for theTD Auto insurance settlement. Seems a little odd that TD Auto insurance hired a lawyer who stated it was "her job" in the hallway to make sure my son does not receive "a cent", A TD mortgage holder is denied financial provision by TD auto insurance of guilty driver and was denied a 2nd mortgage to continuously care for TD auto insurance impact victim. Google does not provide negative stars to click on.

I was involved in a hit & run accident resulting in my car being unfit for the road. I called the customer service line and was told that I would not hear back from a claims adjuster until Tuesday of next week (it's Friday morning). I was passed back and forth between four customer services representatives that were very RUDE and unknowledgeable. I was told that I would have to pay a $1000.00 deductible and would not be given a rental car as it was not in my policy. However, I called four days prior to adding accident forgiveness as well as the renal services. TD insurance will not provide a rental car and/or wave the deductible as stated in my policy because the policy did not begin for another 27 days? How does that even work? As soon as my vehicle is repaired, I will be cancelling my policy and going elsewhere.