TD Insurance Auto Insurance Reviews

I am very disappointed with TD Insurance due to their poor customer service and lack of communication. In August 2023, I was driving in heavy rain, and water damaged my car engine, causing it to stop working. I filed a claim immediately and explained my situation. Despite my concerns, TD Insurance insisted on repairing the engine instead of writing off the vehicle. This is a family car, and replacing the engine raises serious safety and reliability issues. The car has been sitting exposed to snow and rain for over a year, which could cause further damage, including rust and other safety problems. To make matters worse, I have been trying to contact my claims' advisor, but each time I get no response to my emails or phone calls. I also requested a rental vehicle, but no one has addressed my requests. This experience has been incredibly frustrating and stressful for my family. I pay full insurance premiums, yet I have received no service or resolution for my claim. The lack of communication and disregard for my safety concerns is unacceptable. I urge TD Insurance to take responsibility for their customer service and address claims in a timely and respectful manner.

I would not recommend TD Insurance to anyone based on this experience.

I tried to make a claim and the TD senior insisted to have a forensic engineer check up on my car, which is fine. The engineer accidentally broke a part of the car during the inspection, and I demanded repair of that damage. The TD investigator is rude and tries everything to deny the claim and not respond to the damage her engineer did to my vehicle. I get it is her job to deny as many claims as possible but still. Try to avoid TD if you can.

TD has been advertising one of the benefits of joining them is a lifetime warranty on any repair done due to an accident. This is not actually the reality. I have been trying to get a reimbursement since January (it is now July) and my lifetime warranty claim is still unresolved. The adjusters use stall tactics and drag it out. Then when you don’t give up and continue to follow up daily, they say the repair is not related to the initial accident even though it is the exact same repair. After receiving a disapproval for reimbursement I escalated the claim. Now I am starting all over with the escalation department getting absolutely no communication and no response to the follow-up calls I have been making since May. Every time I see their ads for the lifetime warranty benefit, I am reminded what a deceitful company this is and am in the process of looking for a new provider.

We have been TD Insurance customers for more than a decade. We had our first claim this year and realized that their customer service is terrible. They steered us towards using their "preferred" repair shop and that shop didn't fix all of the problems with the vehicle. When we brought this to their attention they claimed that those issues weren't a result of the accident and refused to pay for them. Once I started asking questions they just started ignoring my emails/calls. When they did respond they didn't answer my questions. Their complaint escalation process is a joke. We just got the same response from everyone that we spoke to and no one took anything that we said into consideration. They also didn't care about our customer service concerns. It's as if they are so used to having people complain it's normal and acceptable for them to treat their customers with disdain.

They send you to a cheap repair shop and will not let you go to the dealers. They will charge you more and they will not tell you how much more. They are so hard to deal with. I will not stay with them

I would give them Zero stars! Run away from this company as fast as you can. They were trying to put after-market parts to a Brand new 2019 SUV with no prior damage, disregarding my wish to have original parts to maintain the vehicle's value and integrity. Extremely disappointed... "This is how you treat your customers of 10 years, with no previous claims?" Horrible customer service! They lost a customer with me.

Do not give your hard-earned money to these people, they are horrible!!! I bought a brand new truck in 2019, it doesn't even have 20000kms yet. I was in an MVC that was no fault of mine, the frame is bent as listed on their quote for repairs. I was told by their adjuster that he will just cut that piece of the frame out and fix it!!! The cab is now deemed unsafe according to the auto standards, they told me they will just cut out that part of the cab and put a new piece in!! They are trying to return my vehicle to me with $30000 damages in OEM parts. They are attempting to put aftermarket parts on my brand new truck and return it to me BLACKLISTED and with no trade-in value!!! My brand new truck! This is how they treat their customers!!! Do not go here! I urge you!! Crooks! It has taken them a month to even get a proper estimate on the repairs! They drag out their claims in hopes you will just roll over for their crooked quotes!

I am extremely disappointed and sad with the level of service that I received. I had a missing part from my bumper and was promised will be installed ASAP but I received a letter from TD insurance stating my auto repair has been and completed. The case is now closed.

They will only fix parts of your vehicle they want to and not all the issues that were affected by the accident. Then tell you that area was not caused by the accident and won't fix it. I messaged them about it over a year ago they kept saying they will get back to me then they just say no were not fixing it because it is rusted so it wasn't caused by the accident. It is rusted because it's been a year I'm waiting!

Someone had a side collision with my 2013 Acura MDX, admitted to being at fault. TD promised to fix the car because I am on a comprehensive insurance package. Took the SUV to the auto-shop, and they started demanding I must pay $5000 for the damage unrelated to the accident. All pieces of evidence show that the "altered quarter panel" is a result of the current impact of the collision.
Looking for an auto insurance company? Kindly remove TD insurance from your list.