TD Insurance Auto Insurance Reviews

I had TD auto insurance for over 5 years paying premiums to them and the moment I had a claim they systematically cancelled my auto insurance. This company is fraudulent. Michael

I can’t even begin. I have been trying to process the cancellation for my father who passed away for over a year, they do not want to issue any sort of refund. This company is a sorry excuse for a business.
I would never in a million years recommend them and if I could have given negative stars in this review I would. Although I can see their ratings are horrific, so I hope they just pack it in and stop destroying people's sanity with their terrible business practices.

Last year I had an accident. It was my fault... I owned it and received a careless. 2nd accident in my life... I'm 52. Today an agent called me saying they will no longer give me insurance because of the careless. What??? Couldn't believe what I was hearing. I cancelled my auto and home insurance as of the end of July. Worst insurance company EVER. I wouldn't suggest going with this company because if you ever make a mistake (life happens) they will drop you like a hot potato. I'm actually disgusted with TD.

After 3 years of house and car insurance with TD, I sent a registered letter with a non-renewal note. After that received 27 letters from them and the collection agency. Only after the lawyer's letter, harassment was ended. Never had any claims, but could imagine.

I would give negative stars if I could.
If you have issues with payments, they won't tell you. They will just cancel your insurance and let you drive around unknowingly - uninsured!
No phone call or email to try and get ahold of you to resolve the issue. I would expect that in such times they would try and work with their clients to accommodate the hard times that EVERYONE has fallen on.
They lie and say a payment was missed on a certain date as you are looking at your bank statement to verify what they are saying and how amazing to see the money was actually taken out.

For all other services, they are swift in emailing and calls, except when they want to cancel a policy. Suddenly that’s the time they decide not to update you firsthand; only sent you a post letter. I received a discount on the price initially, got hospitalized and payment got missed and they decided to cancel the policy - after a number of talks with the agents who were of no help and highly unaware of their own company’s policies. Ultimately I was told, I can cancel myself without any record of cancellation on my file if I go ahead and sign a new policy with them - however, I will not be eligible for any discounts on that policy! Really shady to get a customer off discounted price. Next to none customer service! Make sure to take time out to run after them on matters relating to your insurance!

By far the worst insurance company I have ever dealt with!!! They're just money-hungry people, you would have thought that because you are paying a well-known bank that you will be fine and everything. Well in this case TD isn’t!! They are good in their day-to-day banking needs and business banking but not for auto insurance. Still waiting for my car to be fixed and it’s been a whole month, haven’t been approved and then to top it’s they missed up on my address so my premium amount changed. I had to pay a cancellation fee for me to leave this stupid insurance and get a better quote from somewhere else. STAY AWAY FROM TD INSURANCE!

After my one and only minor claimable collision, which cost the insurance company about $3,500, they jacked my premiums by more than 30% every year following the claim. During the claims process, the phone wait times were in excess of 1 hour to speak to a claims adjuster. In addition, the claims adjuster gave the wrong information to the collision centre that was fixing my vehicle.
I paid more in insurance in the years following than the cost of the collision.
I finally got fed up when they jacked my premiums again in 2021, and phoned to cancel the renewal. I phoned 37 days in advance of the renewal, at which point the agent told me that they would not debit my bank account for the renewed policy. 6 days later, they debited my account for the new policy.
I phoned again, and was told that they would refund the money in 30 days. Yes, folks, that's "30" days that they will be holding my insurance premium.
How's that for service? Stay away from this company.

Terminated my policy without notifying me. Later I find out they did it as they were not able to process payments on my card because my bank noticed some FRAUD transaction and cancelled the card. Received no phone, text or email regarding missing payments for four months. When I acted it was already too late. I offered to make any outstanding payment in full and requested to reinstate insurance.
Instead of helping out their customer, they flagged my account with non-payment' which is now impacting me every time I go to any insurance company. They did it purposely so that I go back to them, and take insurance at a revised rate which is 120 per month higher than what I was paying before. Another weirdest thing, I paid off everything I owed, they're not even ready to issue a letter note saying I do not OWE anything. I don't know how to defend my rights in this situation 'when they have full access to flag/destroy my record with whatever they want.

It has been so impossible to contact my TD Ins., I have had to cancel my insurance policy via snail mail ($11.35 Canada Post). I received a notice on Oct. 27th that this was done, and that I would be receiving a refund. Instead of a refund, they debited my account for the amount of the reimbursement. I have sent another registered letter ($11.35 Canada Post) to get the money back they took, to obtain my policy cancellation refund and to pay the postage costs I endured. To debit someone's account without authorization is illegal. The fact that this is done by a bank is worrisome. The letter was posted on Nov. 6th, I await a response.