TD Insurance Auto Insurance Reviews

As if waiting to get his license during COVID wasn’t enough, I’ve been trying to get thru to TD Insurance for 4 days now with wait times being impossible! I stayed on the phone 3 times for over an hour and a half with the most annoying music and no person before I finally hung up. Several more times trying and waiting over 45 mins before hanging out. I tried online to add him to my insurance but still no luck. Incredibly frustrating for both myself and my son who can’t drive after waiting over a year to get his license!

They have too few customer service reps. When I finally got through I was told how the charges would go through to which I agreed. They didn't go through as agreed (charged to credit card) and debited my bank account without my permission. Since there was a balance outstanding, because the full amount wasn't debited, I couldn't get access to my account online because there was a balance outstanding? Ridiculous...

Impossible to contact this company and the online system is a nightmare! Go elsewhere. Imagine having an accident and not being able to contact, imagine buying a new car and you can't contact... it happens all the time! I can't wait till my contract is up I am going to-another company...

You will be waiting FOREVER. I have a policy with TDI for years both auto and home. Started calling them to change my policy and add my husband & his vehicle to my policy yesterday. Was on hold for 90 mins and no answer. Called again and waited on the line for 80 minutes, no answer. Tried live chat and waited for 45 mins, it showed I was no. 4 in a queue then their business hours ended. Left a secure message via email, I am currently waiting for a reply. Meanwhile, I also logged in and tried to edit my policy online 6 times, punched in all my info and the final page says “internal server error”, called the technical support line and no answer - waited about 15 mins. This morning, I called early in the morning just after 8 am and waited for 130 mins, no answer - I finally gave in. I was lucky enough another insurer me never and managed to secure an online quote with them for a much cheaper rate for the husband. Byebye TD, you will need to find a way to get service to your customers or you will lose customers like crazy! Cannot imagine someone in need of help for a claim... If you are with TD, switch as soon as you can and don’t waste 6 hours plus on them like me, if you are thinking about getting their products, move along as you will never get through the line.

On Aug 6, 2020, started a process to buy home and auto insurance. Their phone queue is brutally slow. Took 4-5 hours in a queue to get it finished. Online quote and purchase a sketchy, slow, unreliable process. Once set up, technical difficulty with myinsurance.td.com that prevented me from looking at the details. I am cancelling the policies. Not going near them. Horrendous stories of the complicated unreliable process when a claim is involved.

It is horrible customer service. You can't get anyone on the phone. I was just trying to change my auto policy. Couldn't do it online because apparently there was a problem with my login. So I called. Day one - on hold 6 hours, day 2 - on hold 5 hours, day 3 - still on hold, I emailed Facebook message I have been trying everything. No one wants to answer the phone. Perhaps there should be more staff hired to work from home or give away to change your login without calling. Or just answer the phone.