TD Insurance Auto Insurance Reviews

I called TD cause they canceled my auto policy (it had already been cancelled 2 weeks without my knowledge) they said they had “no idea why” and then charged me more money to restart the policy then cancelled my home AND auto policy a month after and said I owed $953+$100 for both policies. They rob you blind, DO NOT USE TD INSURANCE FOR AUTO OR HOME!

My adjusters were useless. When our stolen vehicle was stolen and recovered it took adjuster all to find out where vehicle was.
There was no customer service. The adjuster did not know his job and did not care. I called and emailed every day for five days to get an update there was never a response. Had to escalate my call to a manager.

My mom (senior) was paying insurance on her trailer for a decade only to find out that she’s wouldn’t even be covered because it’s been sitting on a rental sight in B.C. At the time of obtaining insurance she gave the agent the information. Not to mention that she requested several times to have an added co-owner's name removed from the policy. TD is also very expensive for car insurance coverage.

Been 7 years with TD, never hard one single claim. The day I had one they they denied even before seeing the fact, no one never even asked how I was physically doing. Simply the worse insurance and people. Do not insure with TD

After my credit card was stolen and the number changed, I tried to update it online on multiple occasions, and it wasn't being updated for pre-authorized payments. I contacted TD insurance multiple times to resolve the issue so that I won't accidentally miss payments. Once I thought the issue was resolved, turned out my payment information wasn't updated and I missed two payments and my insurance was canceled for non-payment. I haven't received any notice of cancelation to my email or phone, nor I was notified about missed payments. Contacting TD insurance produced no results and no I am facing the consequences.

I was in an accident, found to be the other drivers fault. Four days latter the adjuster showed up to view my Vehicle. at this point i thought things are moving smoothly then a month passed and then another... after waiting on hold for hours leaving multiple messages and e mails i received an offer (low) I had to find local adds to prove replacement value. after an additional month after countless calls, waiting on hold and e mails i finally received a reasonable offer. I inquired about buy back and they stated 35% of pay out... I asked for a copy of their policy stating this and wouldn't you know they don't have it on a document. Dealing with your insurance company should not be like dealing with a greasy used car salesmen. After all is said and done i feel like i need to take a shower and find another insurance company fast . My advise is RUN FAST don't let the big bank name fool you. Terrible!

So I canceled my insurance as my vehicle was in a accident in 2023 I had a letter from td insurance telling me I was getting a refund issued back to my card of 1900 and received a check for 630. I call and the agent tells me there must have been a mistake on the letter now this is a insurance company and claiming they had made a error and refused to tell me what's going to happen to the 1200 the letter told me about. The claim process was nice but over all not the type of experience that a customer should receive.

Normally I expect an insurance provider to be bad after signing up. They'll do anything for your service, and then turn a blind eye. This was a blind eye before they even had my service.

Their online system wasn't working. It kept saying they couldn't verify my identity after they were supposed to send my phone a code (which it didn't). So I talked to CS, and they confirmed there is no reason I shouldn't be able to buy online, and gave me instructions to clear my cache, restart my browser, and retrieve my quote.

Only their own instructions don't work. There is no button to retrieve quote.

So I rebuilt the entire quote from scratch, on a new browser with everything cleared and it still didn't work, and he confirmed that while he could help me, I would lose the 5% online discount (which would work out to be like ~$85)... So I have to pay an extra $85 because your system, and their own instructions don't work (tried on 3 different browsers, and mobile)???

And again, if this is how bad their system and customer service is before I've even paid them, I can't even begin to imagine how bad it is after they have my money...