TD Insurance Auto Insurance Reviews

Absolutely the most incompetent insurance company out there. The customer service is nonexistent and their agent is poorly trained... at best. Leaving after 27 years claim-free.

I got my policy in Feb and told them I am going to start my college in May, so they told me, for now, it will 290$ per month and once my college starts I need to give a call they will reduce to 222$ per month but they reduced only 6$ per month according to which is now $284 saying they can't reduce now it can be only done while getting the policy. And if I want to change to another company who is giving me less quote they will charge me around $280 penalty. Pathetic. Not at all professional.

My adjuster was extremely uninformed in traffic laws, uninterested in my side of things, EXTREMELY rude, horrible attitude, no communications until I got a hold of her supervisor multiple times, and when she returned my call finally, I swear her attitude was intolerable. My health benefit adjuster failed to communicate or return my emails for WEEKS on end, to let me know how to proceed for reimbursement claims. I would NOT recommend them. Extremely unprofessional and uninformed employees.

They had me waiting for an hour after telling me I have only 10 minutes to wait. The poor guy on the phone couldn't answer my questions.

Customer service agents do not do anything they just transfer from one to another for simple questions. Clearly poorly managed and trained people working over there. Stay away...

Three calls and three different quotes. Deductible information is unreliable. I promised myself I would find another insurer next year. It is unclear whether there is any accountability for record-keeping. I have had double payments (annually) taken out, and all manner of errors with no apologies for these errors. Just super frustrating and I wish there were more options in Canada.

I wish a person could just call the New Brunswick office. Always a great experience when dealing with people who understand English. I am tired of dropped calls from East Indians. Unknowledgable employees from Ontario. Just spent 50 minutes dealing with someone who had no idea what they were doing. Gave up. Hopefully my call tomorrow goes thru to New Brunswick. Also, the new phone system is terrible.

Twice I spoke with an advisor on the phone who told me that I did not have to pay at the time (and at all) and twice I’ve received a letter saying that I owed them money. The first time was after a move and covid - so I had missed a few payments. The letter said I had to pay the rest of the year off or my insurance would be cancelled- but the advisor told me I would only have the regular monthly payment on the usual date. When that had passed and nothing came out, I called to inquire - they had cancelled my insurance. I had them conduct a call review and they agreed it was not my fault. I resolved it and cancelled my insurance with them when the year was over. The advisor said my account was squared up. I just received a letter saying I owed $70. So glad to be out of that hell.

Whoever I talked to couldn't even speak English. Had no idea whats going on. Tried to make me pay 700 bucks a month for insurance. I ended up hanging up on them. I Will certainly not be dealing with them again

They accidentally delete one of my properties from my insurance policy and to date, I am calling them every 2nd day and they haven't resolved the issue yet. It's been over 10 days. Their computer system is always crashing and it is a complete pain to deal with them. I am in process of moving my business to another provider. If it is so painful to deal with them without any issues, what will happen if I were to file a claim.