TD Insurance Auto Insurance Reviews

They are not reliable nor responsible. Don't expect any respect. They don't answer their phone and emails. They don't care about customers at all. When you need their support after paying lots of money monthly, they just leave you alone.

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

They don't have office in any other province other than Ontario... They claim to have one in Ontario which could be false as well. Everything is easy till you have a claim. Once the claim is filed, the assessor is hard to reach. Your calls would only end up in their voicemail. I had a claim and tried reaching out my assessor almost 50 times. You can't meet them in person. The wait times on these calls are usually over 90 min. I am under 25... so they charged high rates for insurance which is understandable since that is the process by all the other insurance companies. I wish I was in BC or Sask where insurance is given by government organizations.. TD auto insurance is a big scam.

Trying to reach my claim advisor and he is not picking my call even though they are not responding my email as well.

I never seen services like this before.

Hard to deal with the long wait times on hold and being left on hold for hours until the phone goes off after three hours.
They ask too many questions. Once at the dealership buying a new car they asked me a bunch of questions like address, birthdate, services I had with them, then what Alumni I was associated with. Well I didn't understand he was asking what University I had gone to. So he wasn't going to give me insurance until the car dealer talked to him. I was quite furious over it at the time.
I find over half the people I eventually get on the phone cannot do their jobs properly and take forever, They insist you listen to long winded statements and give or deny approval. Then insist to go over your policy again and see if you want to change it and even if you say leave it I am in a hurry they say they have to go over it anyways.
I'm done with this place after my car insurance runs out and going with an independent broker for the rest of my life.

Got rear ended and had to open a claim. The guy I talked to said I was going to receive a follow up call the next day but never did. So now I can’t get a hold of my advisor or anyone in there company. Moral of the story don’t get this scam insurance.

They don’t answer your call and want to do everything by apps! When you can’t do everything with the app then you are lost! Don’t deal with these people!

I had auto insurance with them since June 2022, in December my credit card has not got deducted for insurance amount which I have set on Auto pay. Hence, I haven't even bothered to check the statement.
In April 2023 I receive a letter from TD Bank of non-payment since December. I immediately called them and the customer care is like it's your fault, though I was having sufficient balance in my account.
In response to my statement, they said you have to get a letter from your bank that why payment has not been made.
Being a customer of them, Firstly they have informed me after 4 months with a letter, no email, nothing. Secondly, I being in a job seldom find time to run to banks to get clearance letter from bank to satisfy TD insurance that it wasn't my fault. What a customer service.
Now they had me red flagged for non-payment, stopping me to get insurance from other bank. I don't think TD insurance is good at customer service, but they are good at harassment.
I will never get back to TD Bank or insurance

After my credit card was stolen and the number changed, I tried to update it online on multiple occasions, and it wasn't being updated for pre-authorized payments. I contacted TD insurance multiple times to resolve the issue so that I won't accidentally miss payments. Once I thought the issue was resolved, turned out my payment information wasn't updated and I missed two payments and my insurance was canceled for non-payment. I haven't received any notice of cancelation to my email or phone, nor I was notified about missed payments. Contacting TD insurance produced no results and no I am facing the consequences.

Today, i called to TD insurance to change my car insurance policy and the guy put me on hold from 1 hour and right now I’m writing this review while I’m waiting to connect with the customer care support. Thank you for realizing me that i choose wrong insurance company policy.