TD Insurance Auto Insurance Reviews

Horrible wait times, they will hang up on you after 40 minutes of hold if you don’t answer within a second, will cancel your insurance without proper notice when late payment arises and the customer service is terrible! DO NOT USE THEM!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

I have had to call in 5 times to try and have 4 vehicles properly listed online so I could print pink cards... wait times are over 40 minutes so I can't imagine if I had a claim.

This is the second time I have called TD and have had to wait for 45 minutes to be connected with a service representative!

Terrible service.

More than 20 years with Monnex Insurance (cars and home), before the money-hungry TD, took them over. I called to discuss my renewal - very long wait time just to answer the phone (more than 45 min), and then they intentionally drop me after a got through and verified myself etc. They will not call you back (the cut was intentional) - TD keep increasing year over year, and I keep reducing my coverage to save. Now I have bare-bones coverage, zero climes car and hose, and they still increasing the premiums. I can not find any justification, except that TD is just a money-hungry, and its time for me to look for another co,

Cancelling for sure! Worst wait times, horrible process. Not worth any possible savings. A different person each time... all lost in the sauce

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

I called and waited 40 mins.
I called to discuss the renewal for the 3rd year with them.
Didn't get the discount promised if I use their app.
The agent had such a bad attitude and was so rude, that I decided:
"You know what, just cancel the policy (home and 2 cars)"

I had an accident with the police report of 0% responsibility. I spent much time reaching them even when I put the voice mail for the representative. They provided us wrong information regarding the garage where our vehicle was, resulted in many other difficulties and cost for us. Even after there was no contract with them, they deducted our monthly fee! I will definitely change my insurance for my new car.

Don't go with TD insurance! Their customer support is the worst I have ever seen. You are on hold for at least an hour with the same terrible music on loop every 10 seconds. I am so disappointed! I am changing over all my insurance to a new provider.