TD Insurance Auto Insurance Reviews

I was shocked by the $400+ increase in the renewal. The effective date was mid March, but TD programmed my PAP to start in Feb. I called to stop the PAP to start in Feb because I want to consider cancelling the auto insurance with TD. I was told that if I cancel it before effective date in mid March, a full refund will be made. I did cancel the renewal and I received a notice saying that it will take them 30 business days from the Notice date to do the refund. In addition to the call experience, I called so many times and follow-up so many times and each time you wait on someone to answer you call.

Shocked by the cost of our renewal in 2020. Shopped around and paying 100 less per month with another insurer even with monthly program cost.

Happy to leave TD. Tried to get a hold of them by phone earlier last year and on hold for over 4 hours and no one answered. Covid is not an excuse (as the recording kept saying) when every other company can answer in a timely way.

Was calling to switch my current auto to a new vehicle and could NOT get through. Currently on hold while trying for the 5th time, 4th day in a row. If service is this terrible when I want to GIVE them business I can’t imagine IF I needed them!

After my one and only minor claimable collision, which cost the insurance company about $3,500, they jacked my premiums by more than 30% every year following the claim. During the claims process, the phone wait times were in excess of 1 hour to speak to a claims adjuster. In addition, the claims adjuster gave the wrong information to the collision centre that was fixing my vehicle.
I paid more in insurance in the years following than the cost of the collision.
I finally got fed up when they jacked my premiums again in 2021, and phoned to cancel the renewal. I phoned 37 days in advance of the renewal, at which point the agent told me that they would not debit my bank account for the renewed policy. 6 days later, they debited my account for the new policy.
I phoned again, and was told that they would refund the money in 30 days. Yes, folks, that's "30" days that they will be holding my insurance premium.
How's that for service? Stay away from this company.

They don’t answer your call and want to do everything by apps! When you can’t do everything with the app then you are lost! Don’t deal with these people!

I have been a customer for over 25 years. I have tried on a number of occasions to get through to them as a result of a call from them saying I need to review my auto policy.

The wait time is ridiculous. Their message just repeats on a loop, plus there is no opportunity to request a callback and no indication as to how long you will have to wait.

I know from past experience when you do finally get through, they are good to deal with, but getting to them is next to impossible. TD, you really need to do something to fix this issue.

For 3 days I've been trying to reach TD Insurance. I've waited on hold for 14 hours total. I even set alarms to call right when they say the line opens (both today and yesterday). All I want is to update my contact info so that I can access my policy. When I try to do this online, it says I need to call in, but nobody answers the phone. They don't care at all about their policyholders. This is a nightmare, and this is horrible customer service. There was no delay in taking my payment however - that was processed immediately!

They are harder to reach than Bell Canada and Rogers combined but if that's not bad bad enough, you have to hear French while you wait for hours for no one to answer.

This has been going on since Covid started and that's the excuse they're using.

I've been with them for a long time but it's time to go, they are completely useless now.

Been on hold for 4 hours
Coming up on 19:00 Eastern
No Estimated wait time
Just mind-numbing music record loop
This is how TD Treats existing customers now.

I am going to follow APEGA's advice and change to another insurer

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.