TD Insurance Auto Insurance Reviews

I remember when TD Insurance took pride in their business. This is the worst company I have had to deal with in recent months. Auto email responses promise a response to queries within 2 business days (or after) but no response yet and it has been about a month. In addition, agents promise to call back and of course that does not happen. You have to wait for over 1 hour with fingers crossed that you do not get disconnected and if you decide to request a call back it never happens. I have been waiting for 2 days now. TD Insurance - you lack pride and common decency. So sad that you have lost your vision.

I had TD auto and home insurance for years. Never had a problem until recently. Tried to add a second car, it was too expensive so we cancelled and moved our insurance. I cancelled at the end of July. We are owed over $500 and we are still waiting on the repayment! I've called several times about it and was told it was scheduled for repayment Oct. 1. It still isn't in my account. Trying to get through to any customer service representative takes hours! I was literally on hold for over 2 hours before I got through to anyone and that was after multiple phone calls of being on hold for over half an hour, spending lunch breaks on hold etc. A total of 4hours on hold just to cancel and then more trying to find out where my repayment is. Don't go with TD insurance! I've banked with TD since I was 16 and I'm going to switch all my accounts out of TD. It is ridiculous.

I have been trying to reach them from day ONE! I bought the insurance 2 months ago and wanted to create a login account to see my insurance details and now want to change the payment information (as I had used my US credit card to make the first payment and now I got my Canada credit card and wanted to put it on file) but not able to reach them through the phone. Everyday waited for around 1 to 2 hours on hold and was never able to connect to a single person. Escalated multiple times through the email ID they have provided, I think both are FAKE email IDs as all I ever get is system generated auto-replies. I MOVED FROM the US to CANADA and I can 100% state that this INSURANCE company is total FRAUD & SCAMMERS and it is nowhere near to an average US Auto Insurance company. An average US auto company provides 100 times better service than these SCAMMERS!!! STAY AWAY FROM THESE PEOPLE. Now I am planning to discontinue their service but not sure how to do it as you cannot reach anyone on the call. FEELING HELPLESS.

I moved to Alberta from another province and despite my having proof of insurance previously they charged me almost 3x what I should have been paying because I didn't have an "insurance history" in Alberta. Every time I've tried to contact them it has had to be by phone (I went into an office and was told that they couldn't help and had to call) and each time I've been on hold for no less than an hour. This most recent time was an hour and forty-five minutes and when I finally got through the call taker almost immediately hung up on me. Save yourself the trouble and avoid TD all together

It seems like I have to take a day off to reach a service representative just to update my policy!!! Ridiculous waiting time. I have been trying for a week and still not successful.

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.