AVOID AT ALL COST
by Peter on Aug 9, 2020
1 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(568 reviews)
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Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.
They play the waiting game and dodge communications to avoid paying claims! Horrible human beings hired as representatives and "managers" who don't care and seem to be incentivized to rip you off. I had a simple not-at-fault accident and they wasted months of back and forth, switched me to another representative after mine had gone unresponsive for months and now claim the one year is passed and that I will not be paid what I was due. Go anywhere else but here is you want to be "covered"... can't call it coverage if they don't pay!
Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.