TD Insurance Auto Insurance Reviews

I used TD Insurance's auto expert shop for my claim in mid-June. It was a simple claim - I had had a bottle smashed through my back window, shattering it and damaging the door as I was driving. First, when I inquired about using my own shop, their representative, misinformed me that the only reason they ever sublet out work is when there is something wrong with the censors or console electronic system on the vehicle. I agree to use their shop, with the promise that the work was guaranteed. They proceeded to put a completely different colour of tinting on the window, AND tore apart my car door, reattaching pieces of the frame with sticky tack and double-sided tape - I wish I was joking. The piece fell off shortly after the work was done, and I came back to them demanding that they reimburse my preferred shop (Honda) to repair the vehicle properly with brand new parts. Their detailing contractor also left a RAZOR BLADE on my back seat, exposed, after removing the incorrect tint. I ended up having to source the correct tint myself, and arrange all the appointments to have the right colour put on. The repairs weren't actually complete until early August. This should have been a 5-day job. My question is, if TD is willing to cut corners like this, what other subpar work are they doing to people's engines and mechanical parts? After all this workmanship and inconvenience to me, they refuse to refund me my full deductible. I will never ever use a TD product again after this experience. In addition, service from my adjuster was slow, not thorough, and unhelpful. Communication was unclear.

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.

They play the waiting game and dodge communications to avoid paying claims! Horrible human beings hired as representatives and "managers" who don't care and seem to be incentivized to rip you off. I had a simple not-at-fault accident and they wasted months of back and forth, switched me to another representative after mine had gone unresponsive for months and now claim the one year is passed and that I will not be paid what I was due. Go anywhere else but here is you want to be "covered"... can't call it coverage if they don't pay!