TD Insurance Auto Insurance Reviews

For 3 days I've been trying to reach TD Insurance. I've waited on hold for 14 hours total. I even set alarms to call right when they say the line opens (both today and yesterday). All I want is to update my contact info so that I can access my policy. When I try to do this online, it says I need to call in, but nobody answers the phone. They don't care at all about their policyholders. This is a nightmare, and this is horrible customer service. There was no delay in taking my payment however - that was processed immediately!

I was with TD auto insurance for over 7 years in both Quebec and Ontario (Gatineau/Ottawa). The wait-times on phone to make any changes or add any services takes forever. Also, I found from a friend that I am paying an exceptionally high premium of over $1000 more per year compared to other insurance providers when my car and house combined.

TD is by far the worst insurance company. Extremely long waits over 2.5 hours if you are trying to reach out to customer service. If you are lucky enough to get connected (in case the call doesn't drop) the agents are rude and are not interested to listen to your concerns. TD make changes to your policy on their own and jack up your premium and start withdrawing money from your account without even informing you. Stay away from TD at all costs.

I have been with them for 12 years and recently I have spent 5 days with 5 hours hold to make simple changes with them! I can’t wait till I cancel them... also their hold music is sooo annoying...

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.

08-21-20 I have had to call TD 4 times in the last month just to update and change my policy. I have had to wait on hold anywhere from 50 min to 90 min. This is unacceptable. Who has this time to sit and wait ? I have even called their claims division to try and circumvent the system, and it is the same.

Worst customer service EVER! I first called them to sign up for the insurance and everything went smoothly. They answered within minutes! But after that whenever I called to fix their MISTAKES (They didn't include my partner's name in the documents, our online account didn't work, we didn't receive our document on time!) I had to wait in line for 3 to 4 hours!

Have anyone expected with calling during COVID times. My experience with TD insurance is very bad. Last month I spent a few hours waiting on the call and it took a few times to reach someone. I requested to add some on my contract and change the address. Sure my addition has increased the cost but they didn’t change the address on my new agreement. Also, I don’t receive any pink card from them. I try to reach them a few days and my calls were cut off after waiting for 3 hours.

My company wouldn't accept the car back due to COVID and asked me to keep it for another 2 days. I told TD about it and they said it wouldn't be a problem and I would be charged only for the days I needed it. I returned the car and cancelled the insurance. TD charged me close to 200 dollars as a penalty. I have submitted a complaint to AMF and am moving my insurance to another company, which is coming for renewal. I was guaranteed certain things that this company's greed cannot commit to. I am following up and moving all my banking in the coming weeks to another company as well. If TD puts their name to this company, they need to improve it from the ground up.