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TD Insurance Auto Insurance Reviews

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(583 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep attitude
62.5%
Agent/rep availability
62.5%
Agent/rep knowledge
62.5%
Claim - adjuster
62.5%
Claim processing time
62.5%
Agent/rep callbacks
50.0%
Claim - not-at-fault
50.0%
Claim - rental car
37.5%
Billing/payments
25.0%
Cancellation experience
25.0%
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Accident Forgiveness (1) Agent/rep attitude (48) Agent/rep availability (32) Agent/rep callbacks (39) Agent/rep knowledge (49) Agent/rep language skills (4) App to track driving (4) Billing/payments (114) Broker experience (1) Cancellation experience (85) Cancellation fee (10) Claim - adjuster (41) Claim - denial (9) Claim - injuries (3) Claim - not-at-fault (21) Claim - rental car (32) Claim - repair shop (37) Claim - theft (4) Claim - total loss (4) Claim - towing (1) Claim - windshield/glass (4) Claim payout amount (9) Claim processing time (53) Complaints/ombudsman (13) COVID Handling (5) Discounts, deals, rewards (11) Email/message wait time (18) Insurance Rates, Prices (63) Interact. Voice Response (1) Late payment fee / NSF (9) Legal actions (3) Mobile app experience (2) New purchase experience (2) On-hold times/transfers (17) Online quoting (3) Paper mail experience (2) Parking/pausing policy (3) Phone wait times (131) Policy changes experience (20) Policy clarity (4) Policy coverage (48) Rates after claim (3) Rates at renewal (44) Rates competitiveness (33) Rates for bad drivers (7) Rates for good drivers (18) Rates for long-term clients (3) Rates for second driver (1) Rates for seniors (1) Rates for students (2) Rates for young drivers (1) Rates in bundle (23) Refund (3) Renewal experience (12) Rewards (1) Snow, Hail, Damage (5) Trailer/motorhome (2) Website experience (19) Wind, Hurricane Damage (2)
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Don't buy from this company

by Cheryl M on Feb 11, 2022
1 out of 5 stars

Have been with them for many years 20+.
Rates go up every year. Accident and claim-free.
Have both home and auto with them.
Will not be renewing.
Stay away from this company!!!

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Review topics
Rates for good drivers Rates for long-term clients Rates in bundle

TD just another Insurance company

by Gerald on Jul 23, 2022
2.5 out of 5 stars

I've been with TD a few years now and started out pretty reasonable but five years in I am paying more than I ever thought. So this week looking for boat insurance! They won't cover boats older than 15 years and over 26 ft. Which forces me to switch companies if I want coverage. I'd call this anything but full service.

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Review topics
Policy coverage Rates for long-term clients

Very long wait time

by hammo on May 25, 2021
1.5 out of 5 stars

More than 20 years with Monnex Insurance (cars and home), before the money-hungry TD, took them over. I called to discuss my renewal - very long wait time just to answer the phone (more than 45 min), and then they intentionally drop me after a got through and verified myself etc. They will not call you back (the cut was intentional) - TD keep increasing year over year, and I keep reducing my coverage to save. Now I have bare-bones coverage, zero climes car and hose, and they still increasing the premiums. I can not find any justification, except that TD is just a money-hungry, and its time for me to look for another co,

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Phone wait times Rates for long-term clients