TD Insurance Auto Insurance Reviews

Horrible wait times, they will hang up on you after 40 minutes of hold if you don’t answer within a second, will cancel your insurance without proper notice when late payment arises and the customer service is terrible! DO NOT USE THEM!

My agent didn’t send the check to Active Green and Ross, he didn’t contact me for three working days and when he did he said my case got transferred to another agent and for me to contact the other agent. So unprofessional and disrespectful.

I had a claim in 2018 that was ruled by TD to be the other insurer's fault, with PL PD I would have to go for subrogation on my own.
Except I ended up having to get a lawyer 3 weeks after the initial accident because the other insurance denied liability after initially accepting liability.
2 years later, in December 2020 I received a settlement from the other insurer's company, and all was settled, or so I thought. Calling to change my address on my insurance and was told TD decided to accept fault for the accident 2 days before the 2 anniversary so Nov 2020. They did not inform me! This is against the notice sent to them from my legal team and in conflict with the settlement. When I provided them with the settlement info they said they would look into it. They then came back after me following up for a month and said no I am 100% at fault. When asked why they stated they needed more documents from my lawyer. I have followed up numerous times and have had 0 responses.
Don’t Recommend!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.

I have had to call in 5 times to try and have 4 vehicles properly listed online so I could print pink cards... wait times are over 40 minutes so I can't imagine if I had a claim.

I am extremely disappointed and sad with the level of service that I received. I had a missing part from my bumper and was promised will be installed ASAP but I received a letter from TD insurance stating my auto repair has been and completed. The case is now closed.

This is the second time I have called TD and have had to wait for 45 minutes to be connected with a service representative!

Terrible service.

More than 20 years with Monnex Insurance (cars and home), before the money-hungry TD, took them over. I called to discuss my renewal - very long wait time just to answer the phone (more than 45 min), and then they intentionally drop me after a got through and verified myself etc. They will not call you back (the cut was intentional) - TD keep increasing year over year, and I keep reducing my coverage to save. Now I have bare-bones coverage, zero climes car and hose, and they still increasing the premiums. I can not find any justification, except that TD is just a money-hungry, and its time for me to look for another co,