TD Insurance Auto Insurance Reviews

I got a letter in the mail with my policy number and the amount due. I have called several times in order to pay this bill. They cannot find my policy number, they keep putting me on hold, transferring me and hanging up the line. Last time, I advised them and they said that they would call me back if it were to happen again..... Obviously, no one called back. This is completely unacceptable and frustrating.

This is a deeply flawed and incompetent insurance. It is all about bumping up the premium at the slightest opportunity. The adjusters are all in the game. Don't let big name fool you. Any other insurance is light year better. I don't understand how a 100% fault judged by the police and at fault driver's insurance against the reckless driver would suddenly changed to 50/50 by TD insurance overnight. Awarding a 50% at fault against me for nothing is a very clear case of pure injustice for profit at all cost. Worse still didn't get to know until about a year renewal date and outrageous premium. My advice? Look else where if you want to keep your sanity. They will make you pay. My dealings with them comes to an end and will never recommend this bunch of incompetent people parading themselves as professionals.

I reversed my parking insurance back to full-coverage 2 weeks early and was charged an extra $565. For 2 weeks?

However, their rates are cheaper than anywhere else I have found

Wait times online are absurd, but when you do finally reach a service agent they are typically very nice and helpful.

I sent many inquiries to my claim advisor but no response. Just ignoring my emails.

Very very bad communication. If you want to reach a TD agent you can wait up to several hours. They keep on increasing high rate for car insurance every year, not worth and do not recommend TD .

I was shocked by the $400+ increase in the renewal. The effective date was mid March, but TD programmed my PAP to start in Feb. I called to stop the PAP to start in Feb because I want to consider cancelling the auto insurance with TD. I was told that if I cancel it before effective date in mid March, a full refund will be made. I did cancel the renewal and I received a notice saying that it will take them 30 business days from the Notice date to do the refund. In addition to the call experience, I called so many times and follow-up so many times and each time you wait on someone to answer you call.

Shocked by the cost of our renewal in 2020. Shopped around and paying 100 less per month with another insurer even with monthly program cost.

Happy to leave TD. Tried to get a hold of them by phone earlier last year and on hold for over 4 hours and no one answered. Covid is not an excuse (as the recording kept saying) when every other company can answer in a timely way.

Was calling to switch my current auto to a new vehicle and could NOT get through. Currently on hold while trying for the 5th time, 4th day in a row. If service is this terrible when I want to GIVE them business I can’t imagine IF I needed them!

They will only fix parts of your vehicle they want to and not all the issues that were affected by the accident. Then tell you that area was not caused by the accident and won't fix it. I messaged them about it over a year ago they kept saying they will get back to me then they just say no were not fixing it because it is rusted so it wasn't caused by the accident. It is rusted because it's been a year I'm waiting!

Someone had a side collision with my 2013 Acura MDX, admitted to being at fault. TD promised to fix the car because I am on a comprehensive insurance package. Took the SUV to the auto-shop, and they started demanding I must pay $5000 for the damage unrelated to the accident. All pieces of evidence show that the "altered quarter panel" is a result of the current impact of the collision.
Looking for an auto insurance company? Kindly remove TD insurance from your list.