TD Insurance Auto Insurance Reviews

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

I've tried to call them 3 times now to add a car to the policy... All 3 times on hold over 40 minutes and have not been able to reach a single person. I don't know how they are in business... But their customer service is horrible. Can't wait to switch.

If I could give a lower rating I would... but I can't. Spent over an hour on hold to only be disconnected. Tried again the next day and the same thing happened. So I went a different route by sending a message on their website, after writing my long message it didn't let me send it as the "function was unavailable"... So I turned to Twitter to get information and get my question answered only to be told to try phoning them again. Absolutely useless!

Because of COVID 19 and the work from home policy, I took advantage of the COVID program for 4 months. After requesting to reinstate my insurance, they just increased my monthly payment by 35% of what I was paying before. No scruple! I have to wait until the end of my contract to move out. Stay away from them...

Over 2 hours on hold with them, every single time. Guaranteed. Once waited for almost 4 hours. Absolutely terrible!

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!

I wanted to add my wife to my auto policy and the website said I have to call customer service. The 1st time I waited for 40 mins, nobody answer! 2nd time I was on hold for 80minutes, still no answer. Then I tried to call the number under "get a quote", no wait, issue resolved... They don't take care of the existing customer at all!

I had to make some changes to my policy and was on hold for 1 Hour and 41 Minutes. I thought that was bad but they reached a new low today. I bought a new car and had to get insurance so I phoned for the immediate service and have now as I am typing this been on hold for 2 HOURS 48 MINUTES AND STILL NO HELP!!! I went online and tried doing the changes but it takes them two days. I am cancelling my insurance with them because of this inferior service. I have no complaint with their prices it is the horrible service.

It is horrible customer service. You can't get anyone on the phone. I was just trying to change my auto policy. Couldn't do it online because apparently there was a problem with my login. So I called. Day one - on hold 6 hours, day 2 - on hold 5 hours, day 3 - still on hold, I emailed Facebook message I have been trying everything. No one wants to answer the phone. Perhaps there should be more staff hired to work from home or give away to change your login without calling. Or just answer the phone.