TD Insurance Auto Insurance Reviews

I had a tree fall on a trailer insured on its maiden voyage. I previously had insured a tent for 7 years. The first call they claimed it wasn’t insurance. The next call they figured out their error. Took them a month to appraise. So we purchased a cover to protect the dime-size hole made by a puncture. Well, they don’t patch! They replace so a new roof writes off the trailer. Useless insurance company. It was out one day and they claim it devalued 1100$. A very expensive night!

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.

I've tried to call them 3 times now to add a car to the policy... All 3 times on hold over 40 minutes and have not been able to reach a single person. I don't know how they are in business... But their customer service is horrible. Can't wait to switch.

If I could give a lower rating I would... but I can't. Spent over an hour on hold to only be disconnected. Tried again the next day and the same thing happened. So I went a different route by sending a message on their website, after writing my long message it didn't let me send it as the "function was unavailable"... So I turned to Twitter to get information and get my question answered only to be told to try phoning them again. Absolutely useless!

Because of COVID 19 and the work from home policy, I took advantage of the COVID program for 4 months. After requesting to reinstate my insurance, they just increased my monthly payment by 35% of what I was paying before. No scruple! I have to wait until the end of my contract to move out. Stay away from them...