TD Insurance Auto Insurance Reviews

TD used to be excellent - low prices, responsive call center. Now I'm not able to contact them by phone, email, or online secure messaging which claims 2 business days maximum. I had an auto claim - two weeks for my adjuster to return my call after I pretended to have a new claim and had to escalate to their manager. I told them to not renew my home policy, yet once again I have to sit on hold for hours to avoid getting charged for something I don't want. Very disappointing, as another user mentioned, their service declined amazingly quickly.

I'm not sure what COVID 19 has to do with their very lengthy phone queue. If anything, there should be fewer accidents therefore fewer claims to process, fewer new vehicles purchased (therefore fewer new policy sales) but perhaps more people with time on their hands to spend all day on the phone with TD? I've not had an accident since 1998 (not even a traffic ticket), so finally I got sick and tired of spending $2,600 a year and went with another company. Was able to combine house insurance with auto insurance, add another driver and it was still a thousand dollars cheaper. If you have TD Insurance, find a cheaper and better alternative, then take a day off work and call TD to cancel.

You will be waiting FOREVER. I have a policy with TDI for years both auto and home. Started calling them to change my policy and add my husband & his vehicle to my policy yesterday. Was on hold for 90 mins and no answer. Called again and waited on the line for 80 minutes, no answer. Tried live chat and waited for 45 mins, it showed I was no. 4 in a queue then their business hours ended. Left a secure message via email, I am currently waiting for a reply. Meanwhile, I also logged in and tried to edit my policy online 6 times, punched in all my info and the final page says “internal server error”, called the technical support line and no answer - waited about 15 mins. This morning, I called early in the morning just after 8 am and waited for 130 mins, no answer - I finally gave in. I was lucky enough another insurer me never and managed to secure an online quote with them for a much cheaper rate for the husband. Byebye TD, you will need to find a way to get service to your customers or you will lose customers like crazy! Cannot imagine someone in need of help for a claim... If you are with TD, switch as soon as you can and don’t waste 6 hours plus on them like me, if you are thinking about getting their products, move along as you will never get through the line.

On Aug 6, 2020, started a process to buy home and auto insurance. Their phone queue is brutally slow. Took 4-5 hours in a queue to get it finished. Online quote and purchase a sketchy, slow, unreliable process. Once set up, technical difficulty with myinsurance.td.com that prevented me from looking at the details. I am cancelling the policies. Not going near them. Horrendous stories of the complicated unreliable process when a claim is involved.

With the COVID I understand that I will have to wait. But after calling every day, waiting on hold for hours each time, I am yet to get a person on the other side. I need to cancel my auto insurance, as I had to return my car. I’ve already had an NSF on my bank account, and don’t need another! ANSWER YOUR CUSTOMER SUPPORT LINES!

It is horrible customer service. You can't get anyone on the phone. I was just trying to change my auto policy. Couldn't do it online because apparently there was a problem with my login. So I called. Day one - on hold 6 hours, day 2 - on hold 5 hours, day 3 - still on hold, I emailed Facebook message I have been trying everything. No one wants to answer the phone. Perhaps there should be more staff hired to work from home or give away to change your login without calling. Or just answer the phone.

I have multiple vehicles and a house insured with TD insurance and have been with them for many years but every single time I need to reach them I have to wait on hold for at least 2 hours and since COVID-19, at least 4-5 hours!!! My son just got his first car and had to wait 5 hours three months ago. As I type this review, I’ve been waiting for 4 hours because I am trading in one of our cars for another car and need to advise TD. This is absolutely unacceptable. Why do other companies offer a call-back solution instead of holding their customers on the line for hours and hours? The rest is good once you speak to someone but the waiting is terribly draining and very disappointing!

I've been with TD (Meloche-Monnex) for years. Two years ago I had a claim and I was treated terrifically. Unfortunately, the service with TD has gone down terribly since that time. I've decided to cancel because of the price and service. Yesterday I spent nearly four hours on hold and even used the call back service only to be put on hold for another hour. Today I called at opening 9:00 and have been on hold for over an hour. I would NOT recommend TD insurance!

For the last 3 days, I have tried to contact TD auto insurance to revise my policy. April 28th message said more than 5 min wait, waited 30 mins - no response. April 29th waiting on line for 40 mins - no response. April 30th waiting 90 mins still no response. I am wondering if TD has any staff.

Not as transparent as they think they are. Constantly having to do digging in order to get information.