TD Insurance Auto Insurance Reviews

Over two hours on hold with them prior to COVID. Since then I had to call them twice to cancel my insurance with them I've spent 7 hours on hold with them in the last week just trying to get my last month's payment out of them. By the way, even if the customer service representative won't cancel your insurance for you when you call they won't give you your last month/deposit back they charge you the exact amount of money to cancel. When you buy your insurance with them they say you going to pay the first and last month's insurance payment but that's not the truth. They actually charged me $260 upfront and my insurance was quoted at $117. I was supposed to get half of that back but they just do what insurance companies are good at the lie and lie some more to take your money and when you have a claim they will do everything in there power not to pay you. Also, they didn't even call me to spike my insurance premium they just took money out of my bank account without my permission!!! Also, they will not communicate with you via email so you have to spend a ton of time on the phone just waiting to talk to a person that really only seems to be interested in taking your money! Because of my experience with this company, I will never even consider using TD bank for anything not even for a mortgage. They have lost a customer for life. There are cheaper better rates out there too. With better companies. I save $40 a month by switching with the same coverage!

Good luck getting to talk to anyone. When finally manage to, the line drops. Multiple times. If you live in Alberta and call them, they need to transfer you to a representative in AB (no direct # to call for Alberta) = another hour waiting.

With the COVID I understand that I will have to wait. But after calling every day, waiting on hold for hours each time, I am yet to get a person on the other side. I need to cancel my auto insurance, as I had to return my car. I’ve already had an NSF on my bank account, and don’t need another! ANSWER YOUR CUSTOMER SUPPORT LINES!

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.

For any change in service of auto insurance, you have to hold the call for one and a half hours.

Over 2 hours on hold with them, every single time. Guaranteed. Once waited for almost 4 hours. Absolutely terrible!

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!

I wanted to add my wife to my auto policy and the website said I have to call customer service. The 1st time I waited for 40 mins, nobody answer! 2nd time I was on hold for 80minutes, still no answer. Then I tried to call the number under "get a quote", no wait, issue resolved... They don't take care of the existing customer at all!

I had to make some changes to my policy and was on hold for 1 Hour and 41 Minutes. I thought that was bad but they reached a new low today. I bought a new car and had to get insurance so I phoned for the immediate service and have now as I am typing this been on hold for 2 HOURS 48 MINUTES AND STILL NO HELP!!! I went online and tried doing the changes but it takes them two days. I am cancelling my insurance with them because of this inferior service. I have no complaint with their prices it is the horrible service.

On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.