TD Insurance Auto Insurance Reviews

I have been trying to get hold of them and they put me in hold for hours. They increased my premium without providing any explanation. They are very expensive and should not be in business.

This is the worst auto insurance I have ever had anywhere in the world. I have lived in several countries and nowhere did I ever experience the level of incompetence and blatant disregard for people's time as I did with TD. I have been trying to reach them since the beginning of the month to renew my insurance. I spent close to 20 hours on the phone just waiting for them to pick up. The repetitive music that they play why you are on hold made me think of the movies I saw where music torture methods were portrayed. It also made me think that it was done deliberately, so people would not be able to stand the music and would just hang up. They did pick up eventually. My conversation with them lasted no more than 5 minutes and resulted in nothing. They told me that their computer system is updating and they are short-staffed because of COVID. No action to renew my insurance was taken. I moved to NS from another province and would have very much liked to keep my insurance from that other province. Unfortunately, my previous insurance does not work in NS, and TD seems to have a monopoly on auto insurance here. But, nevertheless, I do urge you to stay away from them! Maybe, eventually, the lack of customers will make them reconsider their approach.

I used TD Insurance's auto expert shop for my claim in mid-June. It was a simple claim - I had had a bottle smashed through my back window, shattering it and damaging the door as I was driving. First, when I inquired about using my own shop, their representative, misinformed me that the only reason they ever sublet out work is when there is something wrong with the censors or console electronic system on the vehicle. I agree to use their shop, with the promise that the work was guaranteed. They proceeded to put a completely different colour of tinting on the window, AND tore apart my car door, reattaching pieces of the frame with sticky tack and double-sided tape - I wish I was joking. The piece fell off shortly after the work was done, and I came back to them demanding that they reimburse my preferred shop (Honda) to repair the vehicle properly with brand new parts. Their detailing contractor also left a RAZOR BLADE on my back seat, exposed, after removing the incorrect tint. I ended up having to source the correct tint myself, and arrange all the appointments to have the right colour put on. The repairs weren't actually complete until early August. This should have been a 5-day job. My question is, if TD is willing to cut corners like this, what other subpar work are they doing to people's engines and mechanical parts? After all this workmanship and inconvenience to me, they refuse to refund me my full deductible. I will never ever use a TD product again after this experience. In addition, service from my adjuster was slow, not thorough, and unhelpful. Communication was unclear.

I had to call twice on the same day, each call waited one hour until someone took my call. They said we already gave you an auto quote today, you will have to callback tomorrow to get a cancellation quote. This is a crazy service. I've been with TD over ten years and they are not cheap and this is the type of service I got. When I call tomorrow and once I know the exact amount to cancel that's what I will be doing. Representatives seem too lazy to provide you with more than a quote on the same call. Callback tomorrow in this day and age is unheard of! Take your business elsewhere, TD insurance doesn't deserve your money!

I have wasted over three days with this company. The last two days the entire server has been down and today when its up I have waited for half a day up to, 6 hours trying to reach this terrible company. When it finally reached it hung up on me right away. It is 2020, first of all, how is there not a call-back number and I have to sit and wait for someone to pick up all day without even giving me an anticipated time. This is insane to think a company like TD can have such inconsiderate and incompetent customer service. Complete waste of my time.

Have anyone expected with calling during COVID times. My experience with TD insurance is very bad. Last month I spent a few hours waiting on the call and it took a few times to reach someone. I requested to add some on my contract and change the address. Sure my addition has increased the cost but they didn’t change the address on my new agreement. Also, I don’t receive any pink card from them. I try to reach them a few days and my calls were cut off after waiting for 3 hours.

A big waste of time. We have been with TD for over 25 years. It is impossible to get through to them. They moved out of Alberta and now have a group of inexperienced employees that are in a call center in the east. I have never seen a company go from the best to the worst service so quickly. Really should be ZERO stars

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.

Consistently on hold 3 hours, (or give up and try the next day) to get through to someone. Once through everything is fine. Obviously understaffed to increase profit while demonstrating how little they value there customer's time and if you do get through you can only make 1 change per day. So if you try to remove a car that you sold and insure your new car you out of luck. Try again tomorrow and give them another 3 hours of your life.

I called to get a quote I'm still on hold... It's been 1h 55 min! Can you imagine if you need to get hold of them in an emergency!